Overall Ratings & Reviews WoodSpring Suites Austin North I-35

Stayed for the night it was comfortable and safe will be staying again when coming into town

clean quiet

It was okay but I had no problems with the place

I booked a queen bed and had a double. The floors are hardwood and were gross and left my feet dirty. Overall the room was not very clean & the bed was horrible. There was only two floppy pillows on the bed and the sheets/comforter were thin. They wouldn't let me check in because I'm not 21 even though I called to check to confirm that the check in age was 18 and it says on their website & on the confirmation email for the hotel that the check in age is 18. I asked for extra towels and was told the would send some to my room. (Never happened) After going down there again for the towels I had to wait 10 minutes for towels. Finally left without the towels and came back later. Front desk lady made me go bring my towels down in order to get new ones.

I arrived at 9pm I called to say I was going to arrive at 9pm. I reserved a 2 bed room. Also I had reserved the “pay at the property” option. When I arrived, the hotel was overbooked. They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and that’s not what I got. The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.

Clean

Office opens at odd hours. Can not het anyone at front desk to answer the phone.

No me dieron mis habitaciones..se tomaron el cobro y costo para que reenvolsaran el dinero

Love it.

Room was not clean

So great

It is good

Horrible customer service. Dirty unsafe area. Also charged my card for services not received. BEWARE

Overall ok just in not a very good part of town

Room smelled weird when we walked in, stains on the pillow case. We also found a roach and little tiny bugs on the towels. Went to front desk for to ask for a new room and they said no and went back to talking on their cell phone.

Hotel sheets and towels were dirty.the shelfs and under and on the bed frame was filthy and the room smelled like smoke

Quite place, easy to find and theres quick bites all around. The staff was very nice and helpful and the room were so clean it was amazing to stay there.

I was never able to check in and had to get a new hotel.

I left my laptop there and they were cool enough to hold it for me I'm about to go get in a little bit thank you

No towels at all in the hotel at all. Had to walk a round and wait an hour for someone to let me in to check in due to renovation