Overall Ratings & Reviews Bertam Resort & Water Park Penang

Dear Asrina, Thank you for taking the time to share your feedback from your visit to the Bertam Resort & Water Park. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team member. It is always a pleasure to have you as our guest and on behalf of all the member of the resort and we look forward to welcoming you back. Kind Regards, Navin Nishaal Executive Assistant Manager

Thank you for your support and compliments! We are very happy to receive a 1000/10 rating from you! We look forward to welcoming you and your family back to Bertam Resort Penang in the future!

Dear valued guest, Thank you for your time to share the honest feedback with us. We are truly appreciate your effort and will investigate further this issue so that it would not happen in future . We are deeply sorry as you faced difficulty thus bring into frustration. We will always strive for better and best performance for our guest. Thank you and we hope to see you again for better experience

Thank you for your support and very positive feedback! We really appreciate it. Hopefully we can meet again in the future. Thank you and we apologize for the damage caused by the water stagnation in the mentioned area. We will improve the condition of our facilities so that we can always provide the best. Hopefully we will meet again.

Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida

Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida

Dear guest, Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida

Dear customer, Wam greetings from Bertam Resort & Waterpark Penang! Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon! Best regards, Syida

Dear Ms Siti, Warm greetings from Bertam Resort & Waterpark Penang! Thank you for sharing your experience! We're glad to hear you enjoyed the welcoming drink and the overall hotel stay. We appreciate your feedback on the check-in process, towel provision, and fridge, and we'll certainly look into improving those areas. We're excited to welcome you back next time! Best regards, Syida

Dear guest, Warm greetings from Bertam Resort & Waterpark Penang! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly staff, the beautiful resort design, and the variety of breakfast options. It's great to know that both the room and swimming pools met your expectations. We look forward to welcoming you back for another amazing stay! Best regards, Syida

Dear guest, Thank you for your fantastic review! We're so happy to hear that you and your kids had a great stay and loved the experience. We can’t wait to welcome you all back for another fun-filled visit! Warm regards, Syida

Dear Russell R., Thank you very much for your support. We are truly grateful you and your loved ones enjoyed yourself here and we thank you for the time spent on the review and rating 10/10. Much appreciated, Andreas

Dear Nik H. B. D., Thank you for your great support and the amazing 10/10 rating. We are truly proud to have reached your service level and thank you for the encouraging note and rating for the team and the facilities. Warm regards, Andreas

To dear customers, Thank you for your high rating and for sharing your experience with us. we really appreciate it. We are very pleased to know that Mr. and his family enjoy the service and facilities we provide again regarding the Moroccan-style resort architecture. We look forward to welcoming you and your family in the future. The comfort, satisfaction and happiness of our customers is our main focus. See you again! Thank you very much.

Thank you for your wonderful feedback! We're delighted to hear that our staff made a positive impression and that you enjoyed the cozy atmosphere and the cafe with buskers. It’s great that you found a relaxing way to spend the evening, even though the karaoke room was fully booked. We're also glad that you appreciated the high-ceiling lobby. We look forward to welcoming you back for another relaxing stay soon! War regards, Andreas

Dear Mior M. F. B. N., Thank you for sharing your feedback. We sincerely apologize for the delay with one of the rooms during your check-in. Could you kindly provide more details regarding the issue with room service? We’d like to investigate further to ensure this doesn’t happen again in the future. We truly appreciate your understanding and hope to welcome you back soon for a seamless stay. Warm regards, Andreas