Overall Ratings & Reviews Hotel Neo Cirebon by ASTON

Dear Mr. Norio, Warmest greetings from Hotel Neo Cirebon. I would like to express our sincerest gratitude for your recent stay with us and for taking the time to share your positive feedback. We are absolutely delighted to receive such encouraging words is the highest compliment we can receive, and it truly motivates our team to continue delivering the standard of service we strive for. It was a genuine pleasure to have you as our guest. Your special mention of our staff team is particularly heartwarming, and I will be sure to share your kind words with everyone. They work incredibly hard to ensure every guest has a comfortable and memorable experience, and feedback like yours makes it all worthwhile. We look forward to welcoming you back to Cirebon and please do not hesitate to contact me directly if I can be of any assistance with your future bookings. Wishing you all the best. Warmly regards, Richard Sembiring (General Manager)

Dear Ms. Jenni, Warm greetings from us at Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and taking the time to share your experience with us. We are delighted to learn that the location of our hotel met your expectations, and that the evening dining options in the lobby added to the comfort of your stay. Comments like these are a great motivation for our team to continue providing the best service and innovations that facilitate our guests' needs. If Ms. Jenni has the opportunity to visit Cirebon again, we would be happy to welcome you back. Please do not hesitate to contact us if you have any feedback or special needs for your next visit. Best regards, Richard Sembiring. (General Manager)

Dear Mr./Ms. E*a, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide us with your feedback. We greatly appreciate your comments regarding the condition of the shower in the bathroom, and we apologize for any inconvenience you experienced during your stay. We have forwarded this report to our technical team for immediate improvement to ensure the comfort of our guests in the future. Your feedback is very important to us as we continue to improve the quality of our service. If you plan to stay at Hotel Neo Cirebon again in the future, please do not hesitate to contact us first. We will be happy to ensure your room is in the best condition for your comfort. Once again, we apologize for this inconvenience and thank you for your understanding. We look forward to welcoming you back with even better service. Warm regards, Richard Sembiring. (General Manager)

Dear Mr./Ms. D*i, Warm greetings from us at Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to share your experience. We are very happy to hear that the service, room comfort, and cleanliness of the hotel environment met your expectations. Reviews like this are a great motivation for our team to continue providing the best to our beloved guests. Of course, we will continue to strive to maintain and improve our service standards for your comfort on your next visit. Once again, thank you for your trust in Hotel Neo Cirebon. We look forward to welcoming you back in the future. Warm regards,. Richard Sembiring, General Manager

Dear Mr. Zipkas, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Hotel Neo Cirebon and for taking the time to share your experience at Hotel Neo Cirebon. We are very pleased to hear that overall, you were comfortable with the service of our staff and the strategic location of our hotel. We also appreciate your feedback regarding the room soundproofing. This information is very valuable for us to continue to make improvements. We will follow up with the relevant team to improve guest comfort in the future. We hope that the positive impression of your visit remains our priority. We look forward to welcoming you back and providing an even better experience. Warm regards, Richard Sembiring. (General Manager)

Dear Mr./Ms. H*s, Thank you for choosing Neo Cirebon and for taking the time to provide valuable feedback regarding your stay at Hotel Neo Cirebon. We greatly appreciate any feedback from our guests, as it helps us continuously improve the quality of our service. We apologize for your dissatisfaction regarding the variety of our breakfast buffet during your stay. We understand that limited menu variety can reduce comfort, especially for long-term guests like you. Your feedback regarding the soup and fruit menu has been noted, and we will immediately follow up with the kitchen team to improve the daily menu variety, including adding fruit options such as melon as a snack. We are committed to providing the best experience for every guest, and your input is very important to us in achieving that goal. We look forward to providing even better service on your next visit to Hotel Neo Cirebon. If there is anything else we need to know or help with, please do not hesitate to contact us directly. Once again, thank you for this constructive feedback. We look forward to welcoming you back in the future. Best regards, Richard Sembiring, General Manager

Dear Mr. Detta, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced during your stay, and we are very sorry to hear that the air conditioning in your room was noisy and disruptive. This is certainly not a standard of service we can be proud of. Our technical team has immediately checked and fixed the issue to prevent a recurrence in the future. If you have the opportunity to visit Cirebon again, we will ensure you have an even better stay. Once again, we apologize for the inconvenience and thank you for your valuable feedback. Best regards, Richard Sembiring. (General Manager)

Dear Mrs. Ani, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We look forward to welcoming you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mrs. Ani, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We look forward to welcoming you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Ms. D*i. Warm greetings from Hotel Neo Cirebon. We would like to thank you for taking the time to provide feedback regarding your stay at Hotel Neo Cirebon. We greatly appreciate your comments, as they help us continuously improve the quality of our service. We apologize for the inconvenience you experienced regarding the empty soap bar in your room. This is certainly not a standard of service we pride ourselves on, and we have reminded the housekeeping team to conduct a more thorough check before making the room ready for guests. We are very happy that your overall experience was good, but we are committed to providing even better service in the future. Once again, thank you for your valuable feedback. We look forward to welcoming you back to Hotel Neo Cirebon for a more satisfying experience. Best regards,. Richard Sembiring. (General Manager)

Dear Mr./Ms. I*a, Warm greetings from Hotel Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and for taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Ms. I*a, Warm greetings from Hotel Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and for taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Ms. R*d, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Hotel Neo Cirebon and for taking the time to provide feedback regarding your stay at Hotel Neo Cirebon. We greatly appreciate any suggestions and constructive criticism, as this helps us to continuously improve the quality of our services. We apologize for the inconvenience you experienced regarding the air conditioning not being cold enough and the AC swing not working. Our technical team has carried out inspections and repairs to ensure the comfort of future guests. In addition, we have also noted your feedback regarding the room size, and we will continue to strive to provide a better stay experience with adequate facilities. On the other hand, we are pleased that the hotel's location is quite attractive to you. We hope this can add value to the comfort of your trip. Once again, thank you for your trust in choosing Hotel Neo Cirebon. We look forward to welcoming you back on another occasion with a more satisfying experience. Stay healthy and see you again, Richard Sembiring. (General Manager)

Dear Mr. Hadiyan, Warm greetings from Neo Cirebon. We would like to thank you for choosing Neo Cirebon and taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We look forward to welcoming you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Ms. A*a, Warm greetings from Hotel Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and for taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very happy to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Mrs. I*s, Warm greetings from Hotel Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and for taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very pleased to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Ms. Indah, Warm greetings from Neo Cirebon. We would like to thank you for choosing Neo Cirebon and taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very happy to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Mrs. V*n, Warm greetings from Hotel Neo Cirebon, We would like to thank you for choosing Neo Cirebon, and for taking the time to share your experience during your stay at Neo Hotel Cirebon and giving us the best rating. We are very happy to hear that the products and services at Neo Cirebon have met your expectations. We hope to welcome you back in the future. Stay healthy and see you again at Hotel Neo Cirebon. Warm regards, (Richard Sembiring - General Manager)

Dear Mr./Mrs. A*n, Warm greetings from Hotel Neo Cirebon, Thank you for choosing Hotel Neo Cirebon and for taking the time to provide feedback regarding your stay experience. We greatly appreciate your review and are pleased to hear that you enjoyed the comfort of your room and our food. However, we apologize for the inconvenience you experienced regarding the cleanliness of the room floor. Your feedback is very valuable for us to continue to improve the quality of service. We have conveyed this to the housekeeping team to be fixed and ensured not to happen again. We look forward to welcoming you back to Hotel Neo Cirebon in the next opportunity and providing a better experience. Warm regards,. Richard Sembiring.(General Manager)

Dear Mr. Rian, Warm greetings from Hotel Neo Cirebon, Thank you for choosing Hotel Neo Cirebon and for taking the time to provide valuable feedback regarding your stay at Hotel Neo Cirebon. We greatly appreciate every response from guests as part of our efforts to continuously improve the quality of our services. We apologize for the inconvenience you experienced while enjoying breakfast, especially regarding the chicken porridge that was not warm. This certainly does not reflect our service standards. We have conveyed this to the kitchen team to ensure that the food is served in optimal condition. We also regret the inconvenience related to the parking area and the lack of responsiveness of the security officers when you needed assistance. This will be a serious evaluation material for our team, including retraining for security in terms of alertness and friendliness. Your input means a lot to us. Once again, thank you for your constructive input. We hope to provide a better experience in the future. Warm regards, Richard Sembiring.(General Manager)