Dear Valued Guest, Thank you for taking the time to provide your valuable review and feedback. We are delighted to hear that you appreciated our hotel's convenient location and easy access, and we also appreciate the friendliness of our staff. We apologize for any inconvenience you experienced during your stay, particularly regarding the delayed handling of your complaints, the cleanliness of your room, and the condition of the bathroom. Your feedback concerning staff responsiveness, the hair found in the electric kettle, the cleanliness of the drinking glasses, and the bathroom drainage system has been taken seriously. We have forwarded these matters to the relevant departments for immediate evaluation and improvement, both in terms of cleanliness standards and facility maintenance, to prevent such incidents from recurring in the future. The comfort and safety of our guests is our top priority. For your next stay, please specify your specific requirements when making a reservation so that we can better arrange rooms that meet your needs. Thank you for your feedback. We hope this will make you want to return to Swiss-Belresidences Kalibata Jakarta in the future. Sincerely, Nungrudin Sukhmawati, General Manager
