Swiss-Belresidence Kalibata

Explore Swiss-Belresidence Kalibata
8,6
Very Good
From 9.821 reviews
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Cleanliness

8,8

Room Comfort

8,7

Meal

8,5

Location

8,7

Service and Facilites

8,6

People often mention about Swiss-Belresidence Kalibata
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Staff Friendliness (196)
Ambiance (186)
Bedroom (182)
Accessibility (180)
Bathroom (168)
Hotel Area (163)
Family Friendly (162)
Room Space (160)
Surroundings (159)
Distance to City Center (158)
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Traveler Reviews Swiss-Belresidence Kalibata

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Customer reviews
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Diyan S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Swissbell Hotel is a family favorite. It's comfortable, clean, friendly, and has a great atmosphere. It's perfect for a staycation or a family stay.
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+5
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R***i
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 day(s) ago
The room is comfortable, the location is very strategic, but unfortunately, the phone in the dining room is not answered, I tried to call the receptionist to help connect it, but it still doesn't answer, until the song is played again, sigh.
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Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
When I first stayed here, I took a taxi from my work place. It turned out to be very close, actually, a short walk and exercise, not far. There are also plenty of food stalls along the way. If it's not full, I always choose this hotel.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for your review. We are delighted to know that our hotel was your choice for your business trip. Positive reviews like this are not only encouraging to us but also a valuable resource for other guests in making informed accommodation choices. Thank you again for your trust and support. We hope to welcome you back in the future. Sincerely, Nungrudin Sukhamawati - General Manager
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M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
The hotel's strategic location in the city center offers easy transportation access. The hotel staff is friendly, but they are not very responsive to complaints, taking 30 minutes to arrive at the room after a call. Cleanliness needs to be improved, as I found a hair in the electric kettle when I was about to use it. All the drinking glasses in the room were also not very clean. The bathroom also needs repairs, as the water doesn't drain well into the drain, causing it to pool towards the exit, posing a risk of slipping and falling.
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1 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide your valuable review and feedback. We are delighted to hear that you appreciated our hotel's convenient location and easy access, and we also appreciate the friendliness of our staff. We apologize for any inconvenience you experienced during your stay, particularly regarding the delayed handling of your complaints, the cleanliness of your room, and the condition of the bathroom. Your feedback concerning staff responsiveness, the hair found in the electric kettle, the cleanliness of the drinking glasses, and the bathroom drainage system has been taken seriously. We have forwarded these matters to the relevant departments for immediate evaluation and improvement, both in terms of cleanliness standards and facility maintenance, to prevent such incidents from recurring in the future. The comfort and safety of our guests is our top priority. For your next stay, please specify your specific requirements when making a reservation so that we can better arrange rooms that meet your needs. Thank you for your feedback. We hope this will make you want to return to Swiss-Belresidences Kalibata Jakarta in the future. Sincerely, Nungrudin Sukhmawati, General Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Please pay more attention to the comfort of the parking area for two-wheeled vehicles... because not all guests come with four-wheeled vehicles :)
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for your interest and feedback. We understand the importance of convenient parking for all guests, including motorcycle users. We greatly appreciate this suggestion and have forwarded it to the relevant team for evaluation and improvement, so that the motorcycle parking area can provide even greater convenience for all guests. Thank you for helping us continuously improve the quality of our service. We hope to welcome you back in the future. Sincerely, Nungruthin Sukmawati - General Manager
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M***d
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The hot water doesn't work well. It's only lukewarm. Even then, it takes a long time to get warm.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you may have experienced. We greatly appreciate all guest feedback and are committed to continuously improving the quality of our service. For your next stay, please inform us of your specific requirements during booking so that we can better serve you. Thank you for your feedback. We hope this will encourage you to return to Swiss-Belresidences Kalibata Jakarta in the future. Sincerely, Nungrudin Sukhamwati, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I really like staying here, the location is strategic, no need to worry about buying snacks, the service is very friendly, next time I will come here again
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your review. We are delighted to hear that your stay was comfortable and enjoyable. Your comments, particularly regarding the excellent service, food, and location, which met your expectations, mean a great deal to our team and motivate us to continue providing the best possible experience for all our guests. Such positive reviews are not only encouraging but also serve as valuable references for other guests in choosing the right accommodation. Thank you again for your trust and support. We hope to welcome you back in the future. Sincerely, Nungruthin Sukmawati - General Manager
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Diyan S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
This hotel is my fav Family. It's all the best, the food, the room, the facilities and the environment. We always choose this hotel to spend the night or vacation. Thank you swissbell kalibata
2 people find it helpful
Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for sharing such a wonderful review. We are truly delighted to hear that your stay was both comfortable and enjoyable. Your positive remarks, particularly regarding our service, the quality of the food we served, and our strategic location, mean a great deal to the entire team. It is incredibly rewarding to know that we were able to meet your expectations. Positive feedback like yours not only boosts our team's motivation, but also serves as a valuable reference for other guests in choosing the right accommodation. Once again, thank you for your trust and support. We look forward to welcoming you back in the near future. Warm regards, Nungrudin Sukmawati - General Manager
F***y
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Everything was great, but unfortunately, the shower water was a bit slow on the 8th floor, and the hot water wasn't enough. The cold water was strong.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you may have experienced and appreciate your feedback. We are committed to continuously improving the quality of our service. For your next stay, please inform us of your specific requirements during booking so that we can better serve you. Thank you for your suggestion. We hope this will encourage you to return to Swiss-Belresidences Kalibata Jakarta in the future. Sincerely, Nungrudin Sukhamwati, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The staff is very friendly and the room is very clean.
1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Thank you for sharing such a wonderful review. We are truly delighted to hear that your stay was both comfortable and enjoyable. Your positive remarks, particularly regarding our staff very friendly n the room very clean, mean a great deal to the entire team. It is incredibly rewarding to know that we were able to meet your expectations. Encouraging feedback like yours not only boosts our team's motivation, but also serves as a valuable reference for other guests in choosing the right accommodation. Once again, thank you for your trust and support. We look forward to welcoming you back in the near future. Warm regards, Nungrudin Sukmawati - General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It's a good meeting place and can be an option.
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Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Thank you very much for your valuable review. We are honored that you chose our hotel as the venue for your meeting in Jakarta. Your kind words are a great encouragement to all our team and a driving force for us to always strive to provide the best experience for all our guests. Your positive comments are not only a great encouragement to us but also a valuable reference for other guests to choose the best accommodation. We thank you once again for your patronage and support. We sincerely hope to welcome you back soon. Sincerely, Nungkurdin Sukhmawati General Manager
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M***i
icon-origin-TRAVELOKA
8,4
/10
Reviewed 8 week(s) ago
The free parking facility has been registered but it still deducts the balance when the information is given to the staff, it is only checked but when it is finished, the parking fee is still charged.
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Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the parking issue. We will immediately forward your feedback to the relevant department and will use it to improve our services in the future. Thank you again. We hope that this feedback will not affect your future stay at Swissotel Kalibata Jakarta. Best regards, Nunggurdin Sukhmawati General Manager
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I***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Nice, friendly staff, complete facilities, lots of snacks in front of Kalibata City.
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Sir/Madam, Thank you for your review. We are delighted to know that your stay was comfortable and enjoyable. Your review highlights our staff's friendly service and our comprehensive facilities that met your expectations. This means a lot to the entire team and encourages us to continue providing the best possible experience to all our guests. Positive reviews like these are not only very encouraging but also a valuable reference for other guests in choosing the right accommodation. Thank you once again for your trust and support. We sincerely hope to welcome you back again in the future. Sincerely, Nungrudeen Sukhmawati - General Manager
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Irwanto
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 10 week(s) ago
The shower gel is out of stock, there is no shampoo as far as I remember.
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Accommodation's Reply
06 Nov 2025
Dear Mr. Irwanto, Thank you for your feedback. We apologize for any inconvenience this may have caused you. We have forwarded this matter to the relevant department for evaluation and improvement in future services. We sincerely appreciate the feedback from all our guests and are committed to continuously improving the quality of our services. For your next visit, please indicate your specific requirements during booking so that we can better serve you. Thank you for your feedback, we hope this will not be an obstacle for you to return to Swiss-Belresidences Kalibata Jakarta again. Sincerely, Nungruddin Sukhmawati General Manager
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Aam B.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Very good... strategic location, good atmosphere.
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Accommodation's Reply
06 Nov 2025
Dear Mr/Mrs Aam B, Thank you for sharing such a wonderful review. We are truly delighted to hear that your stay was both comfortable and enjoyable. Your positive remarks, particularly regarding our strategic location and good athmosphere mean a great deal to the entire team. It is incredibly rewarding to know that we were able to meet your expectations. Encouraging feedback like yours not only boosts our team's motivation, but also serves as a valuable reference for other guests in choosing the right accommodation. Once again, thank you for your trust and support. We look forward to welcoming you back in the near future. Warm regards, Nungrudin Sukmawati - General Manager
Neni H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
always feel comfortable every time I stay here, the staff is friendly and clean.
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Accommodation's Reply
06 Nov 2025
Dear Ms. Nene H., Thank you for your review. We are delighted to know that your stay was comfortable and enjoyable. Your comments, especially regarding our hotel's service and cleanliness, met your expectations. They mean a lot to our entire team and encourage us to continue providing the best possible experience to all our guests. Positive reviews like these are not only very encouraging but also a valuable resource for other guests in choosing the right accommodation. Thank you once again for your trust and support. We do hope to welcome you back again in the future. Sincerely, Nungrudeen Sukhmawati General Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Always my choice... The location is very strategic.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that your stay was comfortable and enjoyable. Your comments, especially regarding our strategic location which met your expectations, mean a lot to the entire team and encourage us to continue providing the best experience for all our guests. Positive reviews like these are not only very encouraging but also a valuable resource for other guests in choosing the right accommodation. Thank you once again for your trust and support. We look forward to welcoming you back again in the future. Sincerely, Nungrudeen Sukhmawati General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 week(s) ago
The hotel staff were very friendly and helpful during check in and check out.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your wonderful review. We are so glad to know that your stay was comfortable and enjoyable. Reviews mean a lot to our team and it is the motivation that keeps us going in providing the best possible experience for all our guests. Positive reviews like these are not only very encouraging but also a valuable resource for other guests in choosing the right accommodation. Thank you once again for your trust and support. We look forward to welcoming you back again in the future. Sincerely, Nungrudeen Sukhmawati General Manager
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muhammad h.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 13 week(s) ago
Few staff, minimal assistance with carrying luggage, it's even difficult to find staff to tap the lift
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Mr. Muhammad H., Thank you for your feedback. We apologize for any inconvenience you have experienced. We sincerely appreciate the feedback from all our guests and are committed to continuously improving the quality of our services. Thank you again for your trust and support. We look forward to welcoming you back again in the future. Best regards, Nungruddin Sukhmawati - General Manager
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H***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
A comfortable hotel and very close to shopping and culinary places
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ladies/Gentlemen, Thank you for your wonderful review. We are so glad to know that your stay was comfortable and enjoyable. Your review means a lot to our team and it encourages us to continue providing the best experience for all our guests. Positive feedback like this not only encourages us but also serves as a valuable resource for other guests in choosing the right accommodation. Thank you once again for your trust and support. We do hope to welcome you back again in the future. Sincerely, Nungrudeen Sukhmawati General Manager
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