This is a hard review to leave as I think maybe this stay was not our style. The futons on the floor are so uncomfortable that I instantly regretted booking a second night - my husband and I got no rest at this hotel and woke up extremely sore. The food was another issue - people rave on these reviews how great the food was and it was horrible they also give you way too much that I cannot imagine how much waste this place has each day. We found a good pizza restaurant downtown which was exactly what we needed to take a break from the food. The property is also a bit dated and needs TLC. We did rent the bikes for a day to go to the caves - that was really fun. The walk to the town is super short but yet they insist on driving you - which we declined every time. The onsen was lovely however we apparently picked family weekend which made this “relaxing stay” even worse. Kids running up and down hallways. Throwing buckets in the onsen and being loud. I couldn’t believe how many kids were there and it was like they were in control - no one disciplining the bad behavior. Overall this stay is not at all worth the cost. It was by far the most expensive stay on our trip and the most disappointing. I loved Kinosaki onsen but cannot recommend this stay

Very attentive staff, serene atmosphere, and excellent food. Dinner and breakfast were amazing with many regional foods I’d never tried before. Access to the many onsen in town was simple and fast. Cute town.

We loved this inn with its beautiful garden and relaxed, quiet atmosphere. The staff here are extremely helpful, always willing to help and serve. The onsen is very here as well. We chose the breakfast and dinner option featuring tradition Japanese food which was over the top. Excellent food quality and taste, beautifully presented. This inn is not directly in the town, but they will drive you anywhere, though we always chose to walk. It's only a 10-15 minute, pleasant walk to the village. Absolutely reccommend!

This was one of the most unique and special hotel experiences had. It was a traditional Ryocan experience with mats on the floor which were ok for comfort. I throughly enjoyed the onsite onsen too. 💖👘

Very awesome!

Overall very good Ryokan. Most customers are foreigners. Food is great and we got to dine in our private dining room. On site onsen is small but clean.

This ryokan was the low point of our stay in Japan. I thought we had booked dinner and breakfast and we hadn't so we weren't able to eat at the hotel. They made a reservation for us at a grungy Chinese restaurant where our servers fingernails were so dirty we walked out before ordering. They booked us the worst massage I've ever had - I left after 3 minutes because the woman doing it obviously had no idea what she was doing. In the morning we wanted to get the shuttle to the other side of the Onsen to visit the temples and they said we couldn't get it until 9:30am so we walked there and then called them at 9:30 to come pick us up and they said we couldn't get a shuttle til 4:30. And it was the only place in Japan that had a QR code in the bedroom for you to leave a tip. A very un-Japanese downmarket experience, We left a day early.

Thank you to the staff for creating a beautiful experience. The team was diligent, kind, and empathetic to our needs. Guest services provided excellent assistance with understanding Japanese etiquette and local traditions. Our host spoke English, as well as many other languages! We were so impressed with the effort everyone put in to make our stay and honeymoon special. We will never forget this trip. Arrived to Kinosaki by train, sent our luggage ahead, and it was waiting in our room upon entry. Guest services welcomed us and explained the customs and rules of the ryokan. We were taken to our room, where our host showed us how to dress in yukata, booked our meals for our stay, and answered all our questions. It was a lovely chat that left us with enthusiasm. Later on, our hosts came back with a gift to share their well wishes for our honeymoon. We were so touched by their hospitality. The room was stunning. The floors were very comfortable to sit on, and the view of the water garden left us feeling very relaxed. The treats inside the room were very yummy as well! We were also fully stocked with beverages, which were refilled daily. The onsens were truly magical, leaving us feeling rejuvenated. Breakfast was incredible! If we were to ever return to Kinosaki, we would happily stay at Onishiya Suishoen again.

A must do treat when in Japan. Service and amenities galore

Very good place highly recommend

Very worth it to stay in this ryokan! Upon arriving at the kinosakionsen station, free shuttles were available to drop you off at your ryokan or hotels. The ryokan was modernized but still had the traditional japanese cultural vibes. The front desk staff and welcoming committee were great as well. It was raining and I accidentally forgot to order dinner so my husband and I had to go out, and the town was 10 minutes away if you walk it out and they had shuttles available to drop us off between 4 to 10p and that includes pick up, just give them a call with their whatsapp line. The breakfast and dinner were keiseki meal and were very fresh and worth it. The onsen was also amazing!

The onsen here is even better than most of the public onsens in the town. The hotel has lots of complimentary amenities like the lounge area with free massage chairs, soft drinks, sweets; foot massage machine. Their Japanese room for a family of 4 is quite spacious with a separate family area and sleeping area. The room also has a private garden. If you get the meals there, you get a private dining room and 10 course meal. Overall, we felt like we got the VIP treatment.

A great experience! The staff was amazing and the stay perfect.

The staff were friendly, helpful, and went out of their way to make you feel comfortable. I was thrilled with my first “real” ryokan experience. I would not hesitate to come back or recommend it to others.

We stayed in a room with a private onsen, which was fantastic, the views were fantastic, the staff fantastic and the breakfast buffet was fantastic. A great place to stay!

The room were nice and clean and had all needed amenities. We were picked up from the station in a shuttle bus with other hotel customers and at our arrival we were kindly greeted by staff who gave us a full tour and explanation of the property. The staff was always attentitve and kind with us. We also had dinner and breakfast included and they were delicious. Unfortunately, it was a bit too much food for us, which is a nice problem to have, but also a lot of waste. In general, everything was 10/10 and I would definitely come back and highly recommend it. The on-site onsen was also great for when you would like a late night or super early bath and have had enough of the town onsens.

A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service.

Onishiya Suishoen provided a truly wonderful, next-level Japanese experience for our family trip. Both the dinner and breakfast were delicious. The onsen was the absolute highlight—my mother called it her best onsen experience ever! The staff's customer service was warm, hospitable, and made celebrating her birthday a delight. Highly recommend!

The staff was amazing. Very relaxing stay. Best sleep I've had on the Japan trip!

Short walk to shops. Not too big or not too small size onsen.