Overall Ratings & Reviews Best Western Sevierville/Kodak Inn

Overall pretty good experience. Rooms were ok, the beds were confortable and clean. It was overall very nice and relaxing. Great service and staff, very friendly. Only negative s i could find was the beautiful fireplace out front doesnt work and me and my wife were looking forward too that.

1. Staff was never present at the front desk. They left a sign that was there all day stating they were helping other guests. That was not true. They were staying in another room watching tv. Customers were having to wait 5-15 minutes for them to show up. No way for customers to alert them. 2. Motel did not have a pleasant smell. 3. Room appeared to be clean but the bed looked like it had been made by a two year old. Mold was present in the bathroom. 4. Pool was disgusting. Absolutely no chlorine in the pool. Green algae present all way around pool. 1000 legged worms swimming in pool. Water was slimy. Smelled like pond water. 5. Breakfast was not good. Very little to choose from. Eggs were full of water. Waffle mix was watery. Breakfast attendant was extremely rude to the guests. I personally saw 3 guests ask her questions about where certain things were or if they had certain items and this person did not acknowledge them at all and gave them a rude look. 5. When trying to check out. Once again no one present at the counter. This was at around 8:45 when many people are trying to check out. I waited around 10 minutes and no one showed up. The breakfast attendant walked by around 3-5 times. Gave me a dirty look and didn’t even ask if I needed help. Finally a young man showed up and asked what I wanted not exactly sure if that was his exact words but close. I told him I wanted to check out. He was very rude and didn’t ask about my stay. No thank you at all.

Clean spacious room and a solid price

We were pleased with our stay at the Best Western… very convenient location and the rooms are updated and comfortable.

Staff was great and very helpful ..great location to attractions..check in ran a bit behind but that was ok..breakfast had insufficient food available at 9am

We have stayed at this hotel before but it is going down hill fast. Lobby area not appealing. Glass on doors and windows so dirty. Entrance to rooms nasty hasn’t been cleaned in a long time. Area where elevator is needs a great deal of attention. Breakfast bar was not clean and not stocked had to go elsewhere for breakfast. Front desk clerk was not available, so just left. Hotel wasn’t a clean feeling anywhere. Needs many many upgrades. Air conditioning wasn’t working properly. Had to freeze or burn up. Key pad for entering side door broke no security for anyone entering. Towels on floor around ice machine. Maintenance needed in several areas. There just isn’t any management or owner just doesn’t care. Either way we will not be staying again. Sad sad sad!!

Clean, friendly and acccessible.

Clean. Black out curtains.

Had reservations and turned away! due to current ongoing upgrades and construction on much of the building. Unapologetic. No attempt to compensate. terrible experience.

Breakfast was garbage.

The breakfast was a joke. With tiny little saucer size paper plates in a tiny room. It was a mess and barely had any food. The pool was dirty and did not look or feel clean.

Good!

Room was

Clean, comfortable, and friendly! Great value for price.

Great stay, good breakfast, clean room

Always clean rooms and friendly staff, and easily accessible from the interstate

We had a great stay. The room was large, very comfortable, quiet, & clean. Breakfast had plenty of choices.

The room wasn't totally filthy, but it wasnt clean. Dirt, hair, and food crumbs were all around the corners and edges of the room, and really bad behind the furniture. Large hair clump in the shower drain. The common areas and the pool were pretty run down and in need of some cleaning and paint. The linens and towels were clean and the beds were adequate.

The room was acceptable but the area is very noisy because of major roads nearby that sound like race tracks. Staff were good.

It was great. The man who checked us in was super friendly. We all slept well and breakfast was nice.