Overall Ratings & Reviews Del Carmen Concept Hotel

I love the uniqueness of this hotel. Every room is different and with its own theme. This time around I stayed with my family and everything was great. Can’t wait to come back and stay here again!

The hotel is located in the heart of downtown Guadalajara, and it’s a great deal for the price. I had a wonderful time until I returned from a night out. It was dark, and all the doors were locked. I had to call the hotel, and the night guard/receptionist was not very helpful. I left my keys at the desk when I went out, and he asked me a bunch of questions, but not the right ones. I gave him my room number, my ID, and my reservation on my phone, but he still gave me a hard time. I just wanted to go to my room. He kept telling me I was in the wrong room and had me standing there at 3 a.m. Finally, he gave me a key, but it was the wrong one. I had to go back downstairs to get the right key. The hotel is great, but the night guard made the whole experience a bit unpleasant. I will stay here again because it’s a beautiful hotel, but hope that part of my experience doesn’t happen again.

Very loud. I was placed in room Carrington that was so loud, I could not sleep from the road work.

Hot water and internet was coming in and out all time . Shower head was not working properly , no air conditioning. There was a gap on the door on the shower

The rooms have been carefully designed and represent the work of an individual artist.

The Del Carmen is great facility with very helpful staff, beautiful comfortable rooms, and a good location. I would highly recommend the “chia” restaurant for its food, service, community vibe and its manager Morris (sp?). The only con was that the front desk does not appear to be 24 / 7 and we arrived late, due to a delayed flight.

Not a 24 hr service. I had to knock on door to get in at night time. Cable TV was not working and request to fix it but never did.

Muy bonito hotel, el desayuno buenísimo !!!

Very quirky and affordable. Nice staff and good food and service

Fantastic location. Del Carmen is right in the middle of restaurants and shopping and just a short walk to Guadalajara's historic centre. The attached restaurant provides great value and we enjoyed both our lattes and breakfast. I highly recommend Del Carmen.

The elevator was broken and stairs did not have enough light. The towels were nor very confortable and the room itself is designed in a way that was not comfortable. The restaurant was great and the location is ideal, very close to the cetro historico.

The room was well decorated with cool art. Staff seemed really nice…but that’s about it. Our key worked half the time. The other half we had to get someone from the staff to let us in since the key would not work. They said they were going to get a locksmith to fix the issue but that never happened. Also, it is very loud with the lobby/restaurant downstairs. They set up a weekend brunch nice and early and you can hear all the table being dragged and set up. And last but not least, we had no hot water to shower with the last two days. Would not recommend and will not be back.

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They were not made aware of my reservation made thru orbitz, same as happened with the first hotel during this trip.

The hotel concept is charming, we stayed there before. BUT currently in 2022 several of the hotel items (elevators, phones, TVs) are broken or in need a major repairs. The roof leaks in some rooms. What’s more frustrating is that hotel administration is dismissive and unresponsive of the guests concerns, and request. While the day-to-day staff is nice, they can’t solve most issues and only provide an email address for the “supervisor” who was supposedly out of town, didn’t bother to reply an email explaining several of the hotel issues. The hotel staff doubles up as the restaurant staff (Chai), so it seems like the restaurant downstairs is the main priority and the hotel rooms are mostly ignored. Please avoid this hotel until the management decides to resolve the leaky room, the broken elevator, the lack of internet, and the broken phone and no signal TVs! El concepto de hotel es encantador, nos alojamos antes allí. PERO actualmente en 2022, varios de los elementos del hotel (ascensores, teléfonos, teles) están descompuestos o necesitan reparaciones URGENTES. El techo gotea en algunas habitaciones. Lo que es más frustrante es que la administración del hotel es desdeñosa y no responde a las preocupaciones y solicitudes de los huéspedes. Si bien el personal en el hotel es cortes no pueden resolver la mayoría de los problemas ¡Evite este hotel hasta que la gerencia decida resolver las fugas, el ascensor roto, la falta de Internet, el teléfono roto y TV sin señal!

The rooms are super cute. Very unique and trendy. The staff was very friendly and helpful. We also loved that lots of attractions were walking distance (la catedral, el Mercado San Juan de Dios, y Hospicio Cabañas). There were a few problems with the climate in our room. It had a strong smell of humidity and it was super hot. But the staff was super helpful and accommodated us in a different room right away. Also, there is a restaurant downstairs so be ready to wear earplugs if you do not wish to be woken up by the noise in the early morning.

The rooms were absolutely stunning and it was a great location, but it was so loud it wasn't worth it. There's restaurant noise from 7 am-12 am and between those time, the staff downstairs had loud music playing and were singing at the top of their lungs. From midnight to 7 am. Earplugs and white noise could only do so much, and it would be impossible to take a nap during the day with the loud music. Beautiful place, but disappointed with the execution.

Was nicely situated in the park

The individual room decor was unique and user friendly. Unfortunately, the hot water was unreliable and the room safe wasn't functional. Also, I would recommend that earplugs be provided for the two rooms that face the front of the property - street noise is heavy and the windows don't insulate for sound.

City center