ibis Jakarta Harmoni
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Overall Ratings & Reviews ibis Jakarta Harmoni
Traveloka (2.977)
Other sources (149)
8,5
Very Good
From 2.977 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,6
Meal
8,3
Location
8,8
Service and Facilites
8,5
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Kamar Tidur (28)
Keramahan Staff (25)
Jarak ke Pusat Kota (23)
Ukuran Kamar (21)
Kamar Mandi (21)
Akses (20)
Waktu Check-in/out (20)
Suasana (20)
Variasi (20)
Area Hotel (19)
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Traveler Reviews ibis Jakarta Harmoni
Number of reviews per page
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40
Customer reviews
Verified Traveler
Business
7,2
/10
Reviewed 7 day(s) ago
I had an event at the hotel ballroom and there were many unresolved issues, such as the ringing microphone and this was the biggest problem, the banquet and IT staff were not cooperative and provided solutions, it was very disappointing, plus the security was unfriendly to my team when they wanted to load their belongings into the ballroom at night. But I really appreciated the food and dishes provided and the friendly restaurant chef.
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Accommodation's Reply
22 Dec 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager
Verified Traveler
Business
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is responsive and friendly.
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Accommodation's Reply
22 Dec 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager
IM
Izzaty M.
7,0
/10
Reviewed 1 week(s) ago
The food for breakfast menu is less varied and the taste is not very good. The others are good.
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Accommodation's Reply
17 Dec 2025
Dear Izzaty M, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager
Verified Traveler
Transit
8,5
/10
Reviewed 1 week(s) ago
Another short transit in the capital, on my way back to France from Bandung, West Java. - Excellent location - Quick check in - Clean room - Good prices
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Accommodation's Reply
17 Dec 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; Please allow me to express my sincerest apologies. At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah. General Manager
Verified Traveler
6,8
/10
Reviewed 2 week(s) ago
Everything was fine except for the hospitality of the staff. I held an event at Ibis with Pegadaian and used the ballroom facilities. I complained for three days about the microphone ringing, and after going back and forth, there was no solution. The friendliness of the receptionist and security guard was very lacking. However, I appreciate the chef and the culinary delights, which were excellent and satisfying. It's a shame.
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Accommodation's Reply
11 Dec 2025
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Teuku Rusiansyah
General Manager
Verified Traveler
Leisure
6,7
/10
Reviewed 2 week(s) ago
The room had an unpleasant smell. Towels provided had visible stains.
1 people find it helpful
Accommodation's Reply
11 Dec 2025
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the ibis Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Jakarta Harmoni, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Teuku Rusiansyah
General Manager
IS
IRMIANA S. B.
Business
9,0
/10
Reviewed 2 week(s) ago
Clean room, clean toilet, strategic location, friendly service, but unfortunately the breakfast is still standard
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1 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Irmiana S.B,
We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Teuku Rusiansyah
General Manager
AT
Alfred T.
Business
9,4
/10
Reviewed 2 week(s) ago
Enjoyed staying here, the room was clean too.
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2 people find it helpful
Accommodation's Reply
08 Dec 2025
Dear Alfred T,
We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Teuku Rusiansyah
General Manager
TH
Theo H.
Transit
8,2
/10
Reviewed 3 week(s) ago
Good location, good facilities, clean rooms, efficient staff
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Accommodation's Reply
05 Dec 2025
Dear Theo H,
We very much appreciate your comments regarding your stay at the ibis Jakarta Harmoni.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Teuku Rusiansyah
General Manager
m***l
Business
9,4
/10
Reviewed 4 week(s) ago
It's comfortable, clean, complete facilities are available, hair dryer in the bathroom, TV has been upgraded to smart TV, fast, friendly service, really good service
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager
V***y
Medical
9,1
/10
Reviewed 5 week(s) ago
Stayed at Ibis Harmoni & honestly? Super comfy.
The room was spacious and clean, AC-nya dingin banget (love that), and the hot water worked perfectly the whole time.
Housekeeping also cleaned my room every day, ganti handuk, refill amenities—pokoknya rapi terus.
For the price and location, it was such a smooth and comfy stay. Would totally come back!
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager
Verified Traveler
10,0
/10
Reviewed 5 week(s) ago
Spacious room, close to eateries and ATMs.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Valued Guest, we truly appreciate your valuable feedback regarding your time at ibis Jakarta Harmoni. It is always a pleasure to receive positive comments, and I will be sure to share your kind words with our team. Your feedback will surely motivate and encourage our staff as we continue to strive for excellence in our service quality. Thank you once again for sharing your experience. We look forward to welcoming you back and hope your next visit will be even more enjoyable than the previous one. Sincerely, Teuku Rusiansyah General Manager
Y***i
Business
9,0
/10
Reviewed 7 week(s) ago
It's a nice hotel to stay. The room is comfortable. The TV channels are interesting. It's recommended for anybody.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
Verified Traveler
Leisure
9,1
/10
Reviewed 8 week(s) ago
Nice breakfast and more options but room size is small
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
Didit B. N.
9,0
/10
Reviewed 12 week(s) ago
Check-in service is fast, but why do you have to ask for ID for each room if you book 1 person? At the restaurant, there are no staff on standby at night, the food is expensive because the portion of the side dishes is big. Breakfast, infused water drinks are only ready at 6:45, the side dishes are not very tasty, only 1 bread. The TV is not smart but national and transvision channels are okay, there are HBO and AXN. The bathroom is small but sufficient. The refrigerator is cold. Not very soundproof because the sound from the outside is still clearly audible.
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+4
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Accommodation's Reply
14 Oct 2025
Dear Mr. Didit Budi Nugroho,
We very much appreciate your review regarding your stay at ibis Jakarta Harmoni.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Teuku Rusiansyah
General Manager
H***i
Business
10,0
/10
Reviewed 13 week(s) ago
The hotel staff are all friendly, always helping me with my complicated situation.
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***a
Business
9,1
/10
Reviewed 18 week(s) ago
Comfortable and very easy in transportation accommodation
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
B***u
10,0
/10
Reviewed 19 week(s) ago
Cool, comfortable, and clean.
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
M***M
Staycation
9,7
/10
Reviewed 19 week(s) ago
The breakfast needs to be improved, because the taste is a bit less delicious, sorry.
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
M***h
Leisure
8,5
/10
Reviewed 21 week(s) ago
The room window is very small like inside a box so the view out is limited.
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Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
Number of reviews per page
20
40
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