We have 2 people to the hotel early in the morning and when sufficient pulling suitcases 2 children up ks continent there 2 door staff looked at us as strange creatures that we still have to ring true to see my name in non-ks . However, as soon as in ks, staff very enthusiastic and helpful, create favorable conditions for us. Hotel lovely decor in the room tidy and below Level 1, but there is one on the floor about 2 DC cover by 1 large red curtain 1 warehouse seems not very much beautiful. Ks initial impression very good but very long lasting k. Around 6pm ksan suddenly lose power, then again there then took until late at night probably due time should electrical overload crowded hotel but no generator between the cold winter sun nor have any ask any explanation. We had to go out even if not washed. Back to the hotel at 11pm over, ks still lose power, the dark curtain closed. We ran into the hotel next to ask if they have not called Dum ks home phone number. Her party and we ran to the lien. We decided to come back next hotel and was waiting for her husband on all ks. He took us to call for new sales staff stand on the floor 1 2 showed up to ask what's wrong? Explanation 1 customer feedback says he is on a room only! This time we were really disappointed with the attitude of the staff. Also the staff was very different but in the daytime and evening, amid ng camera surveillance along with the absence of the camera! I wonder if it's because we do not have foreign guests should receive such attitude ?? Overall lovely hotel, beautiful decor, convenient, tasty food cooked right but maybe because Sapa overload occasion encountered outages why our encounter with this subject (?) . If there are no outages and evening candlelight withering and the mysterious curtain, then surely I will recommend the hotel to many people and will be back to visit Sapa afterwards. Now you need to consider.