La conexión a internet es mala, muy mala, no pude hacer una videoconferencia. El desayuno es todo de cajas, solo los huevos revueltos parecen hechos ahí, el resto todo producto tipo congelado. El personal que atiende en el desayuno malísimo, a las 10 en punto te sacan, básicamente no podes estar terminando el desayuno, y no es porque vayan a cerrar, no no, te dicen que tenes que ir aunque estés terminando de comer, te comienzan a barrer al lado y te miran con mala cara, se lo hicieron a otros también. Habitación limpia, tiene aire acondicionado, una mini cocina con lavadero, micro, heladera, baño con buena presión de agua, excelente grifería; colchón blando pero cómodo,el personal de limpieza es excelente, quienes atienden en recepción son atentos, no todos, pero en general bien. Buen servicio de TV cable. Hay 2 cápsulas de café en la habitación, si requieres más tiene costo. La zona no está mal, o sea es centro, pero tienes un strip club bajo el hotel, el cual viernes y sábado genera cierto ruido en las habitaciones. Este strip club no es agresivo visualmente como para pensar en que tengas que evitar el hotel para ir con tu familia, pero es importante que se sepa. En general, para una estadía corta, que no requieras de buena conexión a internet, que necesites estar en el centro de la ciudad, que no aspires a buena calidad en el desayuno pero si algo básico para comenzar el día que se repite todos los días, no es un mal hotel, tampoco excelente, es un hotel que está normal.

The hotel is located among strip clubes and sex shops. Room is outdated; towels were old and stained. Staff was helpful in scheduling transportation to airport

great hotel nice rooftop bar clean room

Excellent room that was clean, spaceous and with kitchen facilities

Helpful friendly staff Great menu in rooftop restaurant Great location for walking to places of interest near subway which was safe to use

Clean room, attentive staff

We got into Santiago hours before we could check in but the hotel was nice enough to secure our luggage for us while we did some sight-seeing. The area is typical for a downtown area in a large city. The room was small but clean. The bathroom had a window weirdly place in the shower but opening afterwards did keep the room from becoming musty-smelling. I probably wouldn't stay here again but that's because Santiago didn't really capture my heart the way other cities in Chile did. The staff was very nice though.

The hotel room with its convenient bar fridge and microwave and kitchen, the decor of the room and the hotel in general, the hotel’s location, the service, and the amazing buffet on a rooftop terrace were excellent for the price. We were very pleasantly surprised! We were within a few block walk of the Plaza des Armas and the park at Cerrado Santa Lucia. I also want to give a shout-out to Miguel at the front desk who was very helpful and booked us a taxi to the airport.

Overall positive experience. The staff was accommodating and helpful.

lovely

Pretty close to the point of interests.

Large space! Minifridge, microwave, a set of dishes and wine glasses, etc. Everything very clean. Had a toothbrush, shave, and comb kit and modern new shower. The room was so relaxing to come back to after a long day out walking. The rooftop breakfast area also such a relaxed treat and felt good to have a bit of fruit along with the eggs and breads. Such a good value while traveling.

Excelente lugar cerca de todo puede caminar toda la ciudad comodamente

Very spacious room and smooth check in process.

Early morning I could hear the party noise from the roof terrace. It is obviously a very popular place for young people.

Internet in the rooms are none, tv very difficult to use, breakfast poor, on top terrace open sky in the morning is cold

The main reason for booking in this hotel was the offer of a room with twin beds. However, it was really disappointing to arrive in a room where one of the beds was a folding bed. Upon complaining, the reception staff changed us to a room with a single bed and a double bed, which is not yet what they offered in their web site. Apparently, they didn't have any room with twin beds and therefore their offer was misleading.

Well located

Everything was good except loud music last almost overnight on the weekend.

Very helpful staff, amazing restaurant / bar, clean rooms, and near many historic places to visit.