Overall Ratings & Reviews Holiday Inn Express & Suites TRINITY, an IHG Hotel

Good

The room was comfortable and I enjoyed the breakfast.

Pool area needed repairs. Door to filter basket was missing which allowed all the bugs to float right back into pool. Outside clock was broken. Paper debris in bottom of pool. Door from pool to inside would not open with key. Was told by staff that they were aware that it didn’t work. Debris (dried mud or food) on elevator floor, as well as hallway by elevator in lobby. That being said, Anthony at the front desk was very nice.

I had hair in my shower upon arrival and smiled like mold in bathroom. There was no A/C in elevator or by ice machine hallway.

All good!

They did a wonderful job

IT IS A HOTEL LIKE ANY OTHER IN THIS PRICE CATEGORY

It wasn’t a terrible stay by any means, but I was disappointed over all! For the price we paid I just expected more… could have been a little cleaner (room and pool area) check-in was polite but other staff not so much. Again I didn’t hate it, but I wouldn’t go back.

I had the absolute WORST experience with any hotel ever. After having a reservation booked for almost 3 months for my nephews graduation and contacting the hotel directly hours before arriving to let them know my ETA and was told it was fine. I arrived at the hotel around 9pm with my 4 children (one being an infant) to be told my room was given to someone else! The lady working was extremely rude and acted like I was inconveniencing her by asking questions due to THEIR error and then played victim. I requested to speak with a manager and she gave me a number to contact them on MONDAY. she refused to give me any other accommodations and left us stranded at essentially 10pm to figure out a place to stay. This being a big weekend for graduations, rooms were sold out left and right. Eventually left to have to drive around and making calls aimlessly get TWO rooms 30 more minutes away at that time of night, and spend even more due to it being such last minute! I will never ever suggest this hotel to anyone. Your reservation is not a true reservation as they double book and it’s basically a first come, first serve basis. Along with that you will be accused of being “aggressive” for asking questions. Absolutely absurd and disgusting.

Clean and comfortable rooms. Great outdoor area and pool. Outstanding breakfast options. Friendly staff!

Great breakfast clean friendly staff

Great experience

Despite the room being a bit too cold, I enjoyed my stay!

Lived it

The stuff wasn’t as friendly and the bathrooms had hair in the tubs when we just got in to our room

I had a great experience at this hotel.

Great place

Pleasantly surprised with the quality of the property and rooms. The staff was friendly and helpful.

Peas cheaper to book in person

So i wanted a room with a bathtub so i could take a bubble bath, unfortunately the bathtub had a ring around it like a grimmy buildup around it. Then one of the beds had a stain on the fitted sheet, it looked like blood or something. I did tell the manager when I was checking out and he made a note of it .Unfortunately when this hotel opened it was always excellent. Idk what happened. Also as soon as I got done eating breakfast and I will have to walk past the housekeeper room it's not like sewage and it made me sick to my stomach that's not a very good smell to be smelling as soon as you get done eating breakfast. The breakfast host was very excellent she kept her area very very clean and she was very welcoming and helpful she is one of the best breakfast stuff I have ever came across. Also one of the hammocks is missing a hammock and also I only got this hotel because I had a hot tub and unfortunately the hot tub is down for right now.