Dear Guest, Thank you for choosing to stay at Bansheng Heritage Hotel. We greatly appreciate your valuable feedback. We apologize for any inconvenience you experienced during your stay, including concerns about the cleanliness of your room, dust in the room, poor bathroom drainage, dirt around the pipes, and dissatisfaction with the size and safety of the room. We have forwarded your feedback to our cleaning team. Before welcoming the next guest, we will immediately check the drainage system, bathroom facilities, room doors, and room preparation to ensure that everything is in perfect condition. We also apologize for not being able to provide umbrellas during rainy weather. We will strive to improve our service system to provide faster and more comprehensive service even in bad weather. We apologize again. Your valuable feedback is important to improve our service. Thank you. Bansheng Heritage Hotel

Dear Guest, Thank you for your review! 😊🌊 We are glad that you enjoyed your stay, including the food, swimming pool and activities, as well as our shuttle service. 💦✨ Your compliments are a great encouragement to our entire team. 💙 We hope to have the opportunity to welcome you back again in the future. ✨ Thank you, Bangsaen Heritage Hotel Team

Dear Sir/Madam, Thank you very much for your valuable review! 😊🌿🌊 We are happy to hear that you enjoyed our friendly staff, the peaceful and nature-rich atmosphere, and our strategic location near Bangkok. Your kind words are a great encouragement to all our staff. 💙 We look forward to welcoming you back again. ✨ Thank you very much. Sincerely, Bang Sheng Heritage Hotel Team

Dear Sir/Madam, Thank you very much for your valuable review! 😊🌿🌊 We are happy to hear that you enjoyed our friendly staff, the peaceful and nature-rich atmosphere, and our strategic location near Bangkok. Your kind words are a great encouragement to all our staff. 💙 We look forward to welcoming you back again. ✨ Thank you very much. Sincerely, Bang Sheng Heritage Hotel Team

Dear Guest: Thank you very much for your valuable feedback. 😊 As befits our name "Heritage", the architectural style of our hotel reflects the history and tradition of the Bangsaen area. We deeply understand any inconvenience caused by the traditional charm of this building. However, please understand that the exterior of our hotel is not as modern as other new buildings and may not meet your expectations. We are currently undergoing renovations and upgrades to maintain our unique atmosphere and provide you with a more comfortable experience. If you plan to stay with us again, please let us know your preferred building and room type. We will find the best plan for you. 🌊✨ Thank you very much for your valuable feedback. We look forward to welcoming you again. Thank you. Warisan Bangsaen Hotel Team

Dear Guest: Thank you very much for your valuable review and compliments. We are very happy to hear that you are satisfied with our hotel services and impressed by the friendly service of our staff. Thank you very much for choosing our hotel. We look forward to welcoming you back soon. Thank you. The entire Banshen Heritage Hotel team

Dear Guest: Thank you very much for your valuable review and compliments. We are very happy to hear that you are satisfied with our hotel services and impressed by the friendly service of our staff. Thank you very much for choosing our hotel. We look forward to welcoming you back soon. Thank you. The entire Banshen Heritage Hotel team

Thank you for sharing your valuable feedback regarding your stay at our hotel. We apologize for the inconvenience you experienced during your stay at our private pool villa, including mosquito bites, insufficient cleaning of your room and balcony, discolored tap water, power outages, and poor communication. These issues did not meet your expectations and we deeply regret it. We apologize for any inconvenience caused. We have forwarded your valuable feedback to the relevant departments and will investigate and improve. We will continue to strive to improve cleanliness, enhance our facilities, and strengthen communication with our guests to provide you with better service. Thank you for sharing your honest feedback. All of our staff look forward to making your next stay even more enjoyable.

Dear Guest: Thank you very much for your valuable feedback. We are very happy to hear that you are satisfied with our hotel services. However, we apologize for any inconvenience caused regarding the condition of your room, especially the smell coming from the pipes. We have immediately reported this issue to our housekeeping and maintenance department, and we will endeavor to investigate and resolve it as soon as possible and prevent similar incidents from recurring. Thank you very much for your valuable feedback. We hope that your next stay will be more satisfactory. Thank you. Hotel Heritage Staff

Dear Guest Bangsaen Heritage Hotel would like to express our sincere gratitude for your compliments and encouragement, especially regarding the cleanliness of our accommodation, our good service, and our facilities such as the swimming pool. Our entire team is delighted to hear that your stay was a pleasant experience, and we are even more delighted that you have recommended our hotel to others with trust. We sincerely hope to have the opportunity to welcome you back again in the near future. Best regards, Bangsaen Heritage Hotel Management Team

Dear Valued Guest Bangsaen Heritage Hotel would like to thank you very much for choosing to stay with us three times. For your review, we would like to thank you for taking the time to provide us with your suggestions that are useful for developing and improving our services. For the inconvenience you experienced this time, including the unpleasant smell in the room, the inefficient air conditioner, the mosquito problem, and the delay in preparing the extra bed, the hotel would like to accept the mistake with great regret and apologize for the inconvenience caused during your stay. The hotel has forwarded your comments to the relevant department to urgently improve the cleanliness standards in the rooms, the maintenance of the facilities, and the efficiency of the overall service to prevent such incidents from happening again in the future. However, we are pleased that you still appreciate the location of the hotel and thank you again for your understanding during the festive season. We sincerely hope to have the opportunity to welcome you again and provide you with an even better experience to create a memorable experience for every stay. Best regards, Bangsaen Heritage Hotel Team

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We sincerely apologize for the experience not meeting your expectations, both in terms of value for money and the unsatisfactory service provided by our staff. The management team has been made aware of the concerns regarding our staff's service, including inappropriate demeanor and unfriendly communication. This is something the hotel takes seriously and is actively reviewing and training our staff to ensure that all guests receive genuine care, courtesy, and professionalism. However, we remain grateful for your choice to stay with us and sincerely hope to welcome you back to provide an even more complete and value-for-money experience. With best regards, The Management Team of Bangsaen Heritage Hotel

Dear Psy L, Thank you for your comments regarding your stay at Bangsaen Heritage Hotel. We sincerely apologize for the inconvenience caused as our swimming pool was closed for renovation during your stay. The hotel apologizes if this information was not clear enough during the booking process. However, we have made every effort to inform in advance about the pool closure through all booking channels to provide complete information to our guests. We sincerely hope to have the opportunity to welcome you again and provide you with an even more enjoyable experience. Best regards, Bangsaen Heritage Hotel Management Team