Todo estaba muy limpio, el personal muy atento, muchos lugares que puedes llegar caminando.

Nice room but not huge, bathroom slightly outdated. But the property was lovely- pool area very nice. Relaxing place to read in the afternoon. Staff was amazing- so nice and friendly and always willing to help. Great location.

Quiet sanctuary in the city. Lovely pool and friendly staff!

Beautiful hotel, great staff. Water pressure and breakfast coffee could be better.

Comfortable room. Great location. Restaurant staff went above and beyond - Eden es lo mejor!

Staff was great, room was clean. Amenities were a little dated and our AC was not functioning properly though.

Amazing

Cliente regular del Hotel Carlota. Excelente ubicación, tamaño de habitación y baño amplio. Un poquito ruidoso en la noche, pero aparte de eso, mi hogar en Mexico. Esperando la renovación y apertura del restaurante

rooms are small and dark, and you can hear your neighbors. its well designed archetcually tho, and nice to look at. restaurant there is great, just hotel is disapointing.

Location and proximity to major retailers. Drinks were delicious too!!

Friendly staff, good location, but hotel has prioritised aesthetics over practicality. The hotel is very noisy — they play loud music all day and well into the night which makes it hard to relax in your room. The rooms are also very dark as they have small windows which overlook the walk ways. Then there’s a bunch of little things that make the rooms impractical — they give you robes but no where to hang the robes when wet, the only light by the sink is overhead so you have shadows on your face for shaving, etc. Finally the whole hotel could do with some maintenance — shower heads that are caked in limescale, lots of missing tiles in the swimming pool, lights that don’t work properly in the rooms.

The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe.

We were only there for about 10 hours bc we were late getting in. My 6 yo was asleep, and they were incredibly kind helping get us parked and our things carried to our room so I didn’t have to wake her. The bed was very comfy too and the room was super dark, which made for a great night sleep. When it was raining the next AM, they pulled the car around for us too so we didn’t have to walk through the rain with our things to get it.

Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general.

Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of restaurants and convenience stores nearby. Again the staff were so kind and helpful my entire stay.

So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy!

Overall this was such a great stay, i will be coming back!

Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great!

Loved it!!

Es un hotel excelente, el staff fue muy amigable y servicial, tenia las amenidades necesarias pero el baño no estaba muy limpio que digamos, pero todo lo demas perfecto