Overall Ratings & Reviews BYPILLOW The Citadel

Really service minded staff

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.

The room is very clean and nice, even though the hotel is in a very old building.

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.

Great central place to stay. Too bad the elevator was not working; not good for us seniors.

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.

Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.

Perfect location!! Just across mercado san miguel ! Great location

Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.