Overall Ratings & Reviews Excelsior Hotel & Spa Baku

Wonderful property. Good amenities.

The hotel did not have air condition facility despite temperature being 27 degrees celsius in the room. After multiple complaints still the manager refused to start the AC. After all, I wasted my one week of stay and left early. Neither did I get a refund from the hotel. unsympathetic staff

Its not wonderful experience 😕 i booked superior kingsize room

Nice hotel and friendly staff.

I asked many times to clean the room, alway delay and not clean good

It is an old hotel. It can be considered close to the center. Transportation is easy. You can find a taxi in a short time. Moreover, it is very economical.

Rooms are clean and soundproof, but the furniture is old and worn. Breakfast offers very limited options. Overall, it's an average hotel.

The room was not clean ، i asked to clean it 3 times, and when they clean, they do it not good I was in this hotel 2 years ago , was much better

Good

2 bathrooms in room. One at the entry and full bathroom in the master room. Great idea for big group. Kids liked the pool and the gym. A very beautiful hotel.

Overall a great place to stay, we spend most of the time outside exploring but once we got back it was pretty quiet. Breakfast was decent and there was rotation in the days we stayed.

Fantastic hotel. Highly recommended! Jacuzzi bathtub and the comfiest bed - slept like a baby! Pillow menu also provided, fresh mineral water in glass bottles. Great spa facilities and swimming pool. Fantastic hotel!!

It is a dated property but this didnt bother us. We thoroughly enjoyed our stay and extended another day. The cleaner was exceptional, goes above and beyond to keep your room immaculate every day. We tipped her too. Bed was amazing ane they ecen have pillow menu. Jacuzzi bathtub was fantastic and separate shower cubicle was great. Huge bathroom huge room and definitely recommend. Gym and spa facilities but remember your car for swimming as theg wont allow you in. 18 manat was swimming cap was too pricey. But facilities were good. We wjll defo be back :)

nice place

Service at the restaurant needs lot of improvement.

Super nice accommodation, massive bedroom and confortable bed as well. The jacuzzi in my room was much appreciated after a few exhausting days at the f1 track. The breakfast was also excellent, with a large variety of choices every morning. Professional staff (thanks again to Gular for a warm welcome at checkin and an efficient checkout). Finally, the spa facilities are also a great bonus, with an indoor and outdoor pool, plus a sauna and steaming room (and a gym, but I didn’t try that one) right next to the hotel. Not that much to do around, but the city center and the airport are easily reachable by cab. Highly recommended !

Fantastic stay staff very friendly and nothing too much bother, great service and very clean would recommend a visit

Amazing hotel on arrival very friendly warm welcome from staff, our room is very clean and one of the most comfortable beds and pillows I’ve had in a hotel!!! The hotel offer excellent service including room service, laundry, spa, pool service and cleaning daily. We are really enjoying our stay and nothing is ever too much trouble would highly recommend this hotel and city.

Still old looks and not upgraded the hotel facilities

It. Is not five star, no transport , old furniture