The roadside location is easily accessible, just a 15-minute walk to Losari Beach. The rooms are spacious, but the bathrooms are basic and the bathroom exhaust fan is noisy. The food is delicious and varied.

The location is easily accessible, just a 10-minute walk to Losari Beach. The rooms are quite large. The bathroom door isn't very flexible, and the exhaust fan is quite noisy. The food is varied and delicious.

The staff are very friendly and always on standby.

It's comfortable, the windows are big, the AC is cold, you can see the sea even though it's quite far and somewhat blocked by other buildings, but most importantly, the staff are very friendly and super helpful.

I stayed here yesterday because it was the only hotel very close to the event venue. I felt very lucky, as any Novotel is guaranteed to be comfortable, and the staff are super helpful and friendly. I asked to check out at 2:00 PM, and they allowed me to, as I still had work to do. Other than that, the hotel was quite clean, and the food was quite good. For two nights here, it wasn't disappointing ^^

Stayed at Novotel Makassar for 2 nights for business. The room was okay so far, the cleanliness was okay, the amenities were also okay. The only thing lacking was: first, the speed of the front office during check-in. The staff were all friendly and the service was friendly too, but why did the check-in process take so long? Second, during breakfast, the first day I had breakfast a little late at 9:30, I understand that many of the food had not been refilled, but it was a bit annoying because the hotel staff were also running around getting food. When I asked for eggs, the staff at the egg station responded like an intern on their first day, lol. The second day I had breakfast at 9:30, the gado-gado seasoning had no salt. When I complained, the answer was that it had been given, I said just try it, and indeed, there was no salt. The restaurant/breakfast area was also hot so it was uncomfortable. Also, I think the staff at the restaurant could be trained more on how to respond to hotel guests when they ask for something. It seems like most of the staff are young, so hotel management should pay more attention to improving their skills. I also saw many hotel staff members gathering in the lobby area. I'm used to staying in hotels in every city, so I can tell the difference between a comfortable hotel and a less comfortable one. Hopefully, they can improve.

The customer service was responsive, and the room attendants were very friendly. I recommend staying at the Novotel Makassar on my next trip.

The room is clean and comfortable, the staff is friendly

The room is clean, comfortable and tidy

Next time I go to Makassar again, I'll come here.

Great location and place, great food.

Hotel staff waited a long time and were less responsive.

The staff was friendly. We were initially offered a connecting room, but the room next door was noisy, so we asked to be moved, and they promptly arranged for us to move. The food was pretty good, the pool was clean, and there was a playground, so the kids enjoyed it. We'll be back again.

I think everything is good, only the towels in the bathroom need to be replaced with new ones, the color of the towels has turned dull.

Nice hotel, recommended for next stay.

The best, always a regular customer when on duty

Comfortable, clean, and very impressive place.

Keep it up. Great from the welcoming till we are home. No negativity from my side, very recommended!

The service, rooms and atmosphere are good.

I stayed at the Novotel Makassar for 4 days and 3 nights. But it was disappointing... The front desk staff, including the bellboy and security, were unresponsive. A female guest arrived with a large suitcase, but they just watched, not helping unload it from the car. Then, when I wanted to leave the hotel, the security staff were not on standby at the exit, so I had to wait a long time for them to scan my exit card. As a result, I was late. When I complained, they were not very friendly. Please improve.