Overall Ratings & Reviews Illas Inn

Absolutely awful. Freezing rooms, not hot water 2 out of 3 days

The people that work there are extremely nice, welcoming, and helpful. The breakfast was pretty good. They all help with suggestions for food and shopping since we arrived very late. My only complaints are the lack of hot water and the beds are a bit hard. My personal preference

Excellent and friendly staff. Our room was great and clean. Highly recommend.

I don't understand why this property has such high ratings. It's cheap, but really not that cheap to justify the problems. First the good: the breakfast is ok. It has eggs, meat, and avocados. But nothing particularly good. I would have rather got breakfast from a restaurant nearby. The packed breakfasts are a small granola bar, juice box, water, and crackers. Staff were polite. Now the bad. No heating. Front desk had some old space heaters but Cusco gets very cold in the evening and morning. Coming home to a cold hotel is straight awful. Even worse, the showers have serious issues with hot water. It takes about 5 minutes for hot water to come out, if it comes out. It often doesn't and if it does it will go from hot to cold at a moment's notice. With cold being painfully cold. Often there was just no hot water at all and I'd give up. No kettles in the room. No facial tissue in the room. No coffee machine in the room. No hair driver in the room. The overhead light doesn't fully turn off at night and lights up the room a bit. Bathroom had a rusted shelf.

Close to rail service, great hot water but no heating, not sure if they would provide heathers upon request we did not ask because it was not that cold in Cusco when we arrived

Overall, it was an alright experience, but the room had ants, the front desk didn't have our reservation (they found it later), the wifi was inconsistent, and the shower couldn't stay warm (after 4 days hiking this was more important than it would've been otherwise).

Very friendly front desk staff, good breakfast, great location near eateries and sightseeing. Highly recommend.

Loved our stay at Illas inn. The beds and rooms were very comfortable. The staff was very hospitable and accommodated several of our requests, including making coffee late evening and a room heater. It felt very homely and personal. Highly recommend.

Jose gave us helpful suggestions, he made it easy for us in an unfamiliar location. We enjoyed our stay.

Very nice staff, clean

AMAZING!!

safe

Nice place!

Quiet with friendly staff.

Construction noisy

Family owned business. All staff were very friendly and helpful. Good breakfast. Tea at night. Beautiful court yard.

In this hotel, it was all about how kind the staff was to us. From beginning to end, it was endless help in tours, transportation, and wonderful restaurants to visit.

Average overall, with dark room and no window for natural light.

It is close to the bus station.

Nice place. Quiet