Overall Ratings & Reviews Sheraton Grand Jakarta Gandaria City Hotel

Top markotop, near mall, good restaurant.

The hotel's location is strategic, clean and fragrant, the staff is polite and friendly, and it has direct access to the mall. There are many food vendors nearby, some even open 24 hours. The hotel's atmosphere is very comfortable.

All the staff are friendly, the facilities are good, the air conditioner smells sweet, the breakfast is delicious

Wishlist for a year to be able to celebrate my birthday at Sheraton, and thank God it came true and I was able to enjoy a beautiful birthday with my husband and children at Sheraton, Delicious cake, room decoration (1826) and warm writing by the hotel staff, pleasant atmosphere, delicious breakfast and satisfying swimming pool became a harmonious combination in celebrating my birthday, Thanks to FO Mbak Salma who was friendly and the warm conversation made me feel happy so that minus the lack of signal in the room, either hotel wifi or Telkomsel or XL network signal, it could still be accepted (as long as it is handled immediately) Thanks to the restaurant staff who gave me a surprise birthday song Thanks to the Security who also welcomed me friendly 🥰 Best Indomie and Beef Teriyaki for breakfast this morning Highly recommended for families

Everything was smooth, location perfect as it's connected to the mall.

The twin beds are quite big, the staff are friendly, the breakfast menu also has a lot of choices and is all delicious ❤️

I will definitely stay here again. 🙏🏻

very nice and looks like I will stay here again... 👍👍

Please train the valet parking section again, the funny thing is that they asked how could it die completely? and not turn on? how would I know, the car was taken to the parking lot by the valet and also parked with the person who drove my car? wkwkwk so funny. funny again how could the car die completely? never mind wkwk so it's just my experience. They just kept on asking questions, if I didn't say "try to jump the battery" then they would rush to call etc. so it took a long time, I was parked, I should have gotten home faster, this was a waste of time. and their faces were really funny, especially those who were wearing casual clothes wkwkwk + I also forgot why I still paid 75 thousand for valet. wow, the car has been made to die completely + paid for valet. once is enough and thank you, sorry, the rating must be honest, thank you again 🙏🏻

The staff was super friendly. Recommended.

One of the best places for you to staycation when you get bored at home.

We stayed 4 nights, at every breakfast, always asked how the food was and if there was anything you would like to add to the next day's breakfast. Then offered if you want to make bakso bakwan, because I really like bakso. The next morning at breakfast, special bakso bakwan was delivered for me, as an addition to my breakfast. Amazing 👍

stay for 2 nights in Sheraton really happy and comfortable, feels like home. All the staffs are so helpful and friendly, yesterday there was a leak in the room because it was raining and windy, but all the staff were responsive and immediately moved the room and got a compliment dinner in anigre, Soo happy and all the food was amazing. there is a connecting to Gandaria city mall so you can hang out or go shopping directly for mbak Alifia, thank you so much for wishing you a happy birthday, even though you didn't say anything to the hotel, hopefully you can stay again at Sheraton

Pretty nice room and service, also good breakfast. Very good for staying a week even for transit. Good job!

Nice stay, friendly staff, diverse fare of food for breakfast, and we got free and tasty complimentary snack for Eid! Love it

The hotel staff is very friendly and helpful, from the beginning of our check-in until we checked out. The room is very clean and wi-fi is available. The breakfast menu is very varied. If you get bored in the room, just walk to the mall. It's really fun ☺️🙂

Satisfactory service, friendly and helpful staff, clean and comfortable rooms, varied breakfast with a pretty good taste.

one of our favorite hotels, have repeated stays here, really a professional 5* hotel, clean and comfortable. the check-in process is easy and fast with a beautiful FO named Ms. Syafrina, the note request for the reservation time is all accepted,. upgraded to a suite with a special rate, requested a late checkout was also accepted.. basically the best, breakfast, dinner menus are all delicious, all the staff are cool, goodlooking, friendly and all intellectual.. the Sheraton Gancit is cool, wait for us to come again, don't ever change, let alone downgrade 🤭😊 the real luxurious hotel very comfortable 😘

The rooms was nice, huble staff and comfortable around the mall. The parking area a bit hard to get the space

Professional and helpful. Close to the mall, so you can walk around the mall