I have given 3 stars for the following reasons: 1) when I first checked in, I asked to use the bathroom in the lobby. It smelled bad - I think the smell was coming from the sewer system. For a ‘5-star’ property, that is unacceptable. 2) When I checked-out, I asked for a printout of my receipt - essentially a piece of paper showing how much I was charged, and the fact that I had paid. Now mind you, although this was booked through Expedia, I chose to pay the hotel directly (the whole amount, in Rupees) when I checked-in. This should not have been a problem, but your front desk staff refused to print me a receipt. I stayed at the Taj Bangalore two days prior, and they were booked through Expedia as well, but they had no problem printing out a receipt for my records. 3) In general the service from the staff was not bad, however when I first checked-in, the man who checked me in, seemed to be somewhat patronizing in his behavior. I guess he just didn’t seem very professional and welcoming (not saying he didn’t smile, etc., just something about his attitude). Again, something I did not experience with the staff at the Taj.

Amazing stay

Was very noisy had to change room twice

Probably one of the best hotels in the world!

Highly recommend

Fantastic overall, highly recommend.

Our fav place to stay. Nice location. The Shangri la quality global standards.

Absolutely excellent staff who went over and above the level of service expected.

Overall experience was good but they don’t allow to click pic near swimming pool. They should allow that too

Great hotel, comfortable in the top 5 hotels I’ve stayed at in Bangalore. I stayed here on a weekend to break up a business trip which was further out of the city. I left my power bank in the bar after one too many of the drinks… I emailed them and managed to resolve it quickly, picked it up the next weekend when I was in town. Fantastic Service all round and great breakfast options.

the staff was amazing. i would stay here just because of the amazing hospitality. simply wonderful

I loved the stay. especially the lounge option. Very friendly and responsible staff. Would definitely recommend to my circle.

I arrived at noon before check in time 2pm. My room was not available so the staff tried to sell me an executive room with lounge access and breakfast. However as I had to leave hotel at 5am on the last morning thus missing breakfast, I did not take up the offer. I did get my assigned room after an hour+. Upon checking out, I realised my gold sratus at Hotels.com would allow me free upgrade which was not extended to me. The room itself was outdated and the smell in the room was not pleasant. I would suggest Shangri-la to change all their pillows which smell stale. I also had 2 dinners and 1 lunch at Shang Palacce. The team was the best, professional and always checking on me.

The food was not up to the mark and parking ia a big deal here.

Amazing stay, amazing service, food was fabulous, would definitely stay here again

Broadly it was great, rooms for and team. We were only let down by the fact there was a huge wedding event and that meant our second night was interrupted. We thought the manager could have made a better gesture after we complained but it was poor

We had a great experience

Parkash was so helpful . Thanks for helping us get a car in time

Restaurant

It was amazing. Clean, spacious room, amazing staff and service. The breakfast buffet was huge and delicious. I don’t recommend Saffron restaurant but other than that everything about this hotel was amazing. I’ll definitely be back with family.