Overall Ratings & Reviews North House - Manoir des Remparts / Hotel Automatisé

This hotel is CONTACTLESS but assistance readily available through phone numbers posted around the building.

Great location and clean rooms. Small but functional. Furnished to a budget, but comfortable enough for a night. The one let down was the very thin and transparent, light curtains. These let in a lot of light from the streetlights just outside the window, I hope they address this for future guests. This is an unattended hotel, so don't expect much service or any personalization.

Loved the peace and quiet. Close to the upper town of Old Quebec City. I am low maintenance so I enjoyed the stay in general. TV in my room wasn't working properly, and I couldn't connect my laptop/phone to it. There was a number for assistance. But since it was too late at night, and I wasn't sure if the number was for texts or calls, I didn't try to contact the team eventually. But I figure someone will still be there to help virtually, although this is a staffless hotel. The only two issues were that 1. I booked for a room with river view. But I couldn't see much really because the staircase and the wall of the building were blocking most of the view. I could only see the most a blocked private terrace that didn't belong to my room, plus a tiny glimpse of the port. 2. The main door was supposed to be locked and would require an access code. But when I first arrived at the hotel close to midnight, the door was purposely left open and didn't need any passcode. What was worse was that a man was sleeping at the reception with his baggage around. I doubted he was a hotel resident because otherwise he would have been sleeping in his room. That made me felt unsafe and worried. The main door was locked though when I went out / came back at other times during my stay. So I hope my first impression was just an isolated incident.

Decent for the price and location. Small room, nothing fancy and no change of towels. We really only slept here and didn’t spend much time in the room. Location close to downtown and easy to find public parking nearby.

Very conveniet yet out of the way location. We wish we'd stayed longer.

Didn’t realize that there was no elevator

My sister and I came for a visit for 4 nights and we were very satisfied with our stay. We felt very safe and loved how close it was to everything. The only thing I would mention is that the sheets had some hair and stains, but that wasn’t a huge deal for us. We would stay here again!

Great value for being right in old Quebec. Everything is walkable and great food and shopping selections.

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Automatic hotel NO Staff First experience of such a hotel . Would not repeat. Having to wait until 3pm to access hotel as staffless. When you arrive early and want to drop off luggage. I discovered a luggage store with code on day of leaving. Maybe I should have asked if this would have been possible on arrival day. But it certainly isn’t stated in hotel details . Do not like the aspect of no staff on site

Stayed for one night before boarding a cruise. Good location. Like that it was an automated staffless hotel. Private and quiet with no frills.

Given that there’s no staff, it may not be for everyone. But if you’re a low maintenance traveller who just needs a cute little room that’s a 3 minute walk from the most iconic destinations, it’s fantastic. Spring for a room with a view because it really makes the experience. Loved it.

No elevator meant that the77 and 80 year olds had to lug their luggage up two flights of stairs.Should have been noted in the advertizement. Also, power went out in our room and others and we had to wait to get assistance as there was no staff present.

Fantastic room!

All rooms are upstairs with no elevator the stairs are very difficult to navigate with luggage. The hotel was clean. It was self check in so basically no service.

Parking are so far ans if you havé à Pick up or big Suv like Yukon its impossible to havé parking at 29 la fabrique Quebec . The closest parking os at à round 1 1/2 kilomètre of thé hotel

The lamps on the nightstands are too bright to use. The air conditioner was not working at all. The power strip was not waterproof, and it is located by the coffee maker. Because of fire safety, we were afraid to use it. They forgot to mention that the parking space is more than just a few minutes away. It included a very steep hill. Walking back to the hotel from there was brutal. I have asthma, and my mother just had her Achilles surgery done. It is not convenient for anyone, really. Perhaps hire a valet or collaborate with the hotel right next to this one. They had plenty of spaces for us to park. No elevator either. I had to do all that lifting and carry them up and down the stairs. The wall is so thin that we felt a lot of pounding and banging next door. Perhaps somebody was on honeymoon. It was completely unpleasant. We could not sleep at all. We were very much looking forward to going back home.

I did not care for the automated hotel experience. The AC did not work and I never received a response from staff when I called over the two day period. The toilet did not work well and there was zero counter space for anything. Very small room with two flights of stairs to get to the second floor from the lobby, which I assume was the basement. Overall not a great value for what we paid.

We arrived around 1 am. Check in went well with door codes working as expected.

No chair in the room. One bed was very lumpy. Poor water quality. Could not drink the water. No place to hang clothes. Great view from the upper deck. Good location.