Overall Ratings & Reviews Welcomhotel by ITC Hotels, Devee Grand Bay, Visakhapatnam

Age showing in fraying bathrooms, corridors with damp carpets, and a general air of slow decay. Good property, but needs an upgrade sooner.

Needs to improve service

Everything good except the leaky shower area that makes the whole bathroom wet.

A very delightful experience with best stay, food and staff courtesy.

its a very good stay & food is also very good

Hotel property is clean, convenient, and the staff were really helpful.

Decent stay

Super staff and a great stay.

I had some unusual requests and the very helpful staff always managed to find a solution. Everyone was very friendly and always ready to assist and give advice.

The staff needs training on handling passports and other sensitive information. The staff in the restaurant need training on customer service - we were seated at a table for buffet breakfast. We left our purse and other belongings at the table and went to the buffet line. By the time we came back an "important man" decided to take our table and we were moved out from there!!! The shower was toggling between scalding hot and super cold every 2 seconds. Taking a shower was scary due to that. There were insects and possibly bed bugs from what the dermatologist told me based on my rashes I developed after a couple of nights at this hotel. Location to the beach is great!

At check-in, first rep did not find my reservation and was asking if the booking was in any other name. I produced hard copy of Expedia confirmation and another rep completed check-in process. The first rep did not come back to acknowledge that my reservation was there! Next, I asked if there was a business desk and computer for me to use. Front desk pointed me to a room which had a desktop, monitor and printer. It was switched off and there were no instructions how to turn on, and there was no help available. I did not dine at the property so no comment about that. (Tip: I walked to Inox next block and ate at the Eat place. Good food, clean facility and inexpensive. Service a bit slow but good) Used the fitness center - one elliptical and two treadmills, there were 3-5 people wanting to use the machines! Checkout was very smooth. 👍 Overall enjoyed my stay.

Quite and lovely

Little old property and some of the amenities in room are reused which needs to be restocked for next customer actually and the Buffett is not good which I tasted few years back

Location is good, old hotel but excellent ITC upkeep

The hotel takes pride in their service- from check in to room service and dining. All requests are met ASAP. We even saw some guests being unreasonable but their needs were catered without any complaint. We highly recommend the Kai Reataurant. The chef is a very talented person who can make all kinds of Asian food and present them very creatively. We are there twice. Breakfast options were also great.

Over all good stay

Service was wonderful. The staff were very friendly and helpful.

The hotel needs refurbishment. The service of the concierge and Durga ( from Dakshinyan) were just excellent. Rest of the people need to be more upto the standards set by these two.

Not up to the standards

Feels food is a bit expensive