Overall Ratings & Reviews DoubleTree by Hilton Edmonton Downtown

The room is spacious and the facility is good. The hotel is quite new and the staff is nice. However, when I booked, I mentioned there would be 4 people but there were only 3 sets of towels in the bathroom. We needed to keep requesting for a set during the 2 days of stay. And there was no toilette and slippers provided, very different from the last time when I stayed in Holiday Inn.

Parking was great. Room was nice but not sure it was properly cleaned, we found takeout food left in our refrigerator. The property looks modern but there were alot of homeless and intoxicated people loitering outside the main entrance all day and night. However, once inside this wasn't an issue. I would highly reccomend using the underground parking facility.

Parking is a nightmare if you have a truck

The restaurant was nice, as was the massive hot tub. The room was always warm and even with the AC on 24/7, which was noisy, it never really cooled down. Also, even though I was there 5 nights, they never replaced dirty glasses with clean ones. The area surrounding the hotel was unfortunately not very nice, with a lot of vagrancy and drug use, though I understand this is outside of the hotel's control.

Great touch with check-in cookies

Close to the Edmonton Convention Centre

Great loc

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The stay was average. Not happy about having to pay for parking, which is not clearly indicated online. Housekeeping tried entering my room at 9am while I was still sleeping, after a long day of travel and a change of time zones. Thank goodness I had the deadbolt in place. If the guest is not indicated as having checked out - their room should be left alone.

The room is clean and big. And the staff were very supportive.

They closed the lounge at 11;00pm on a Friday Night

The staff person on the front desk was extremely helpful. The hotel is quite new, spacious and well appointed. THE location is convenient for dining and the theatre, but downtown Edmonton is still a work in progress in terms of attractiveness.

Close to Rogers Great Service. Great Breakfast.

Facilities are excellent, however some of the staff on the front desk need lessons in how to be courteous and helpful on phone conversations.

Needs some work on the rooms

Staff was the worst i left my wallet at the airport wouldnt even let me check in , then get all that sorted and i got for a smoke at 1230am while my wife is sleeping come back dont have a key card wouldnt let me up to my room theb called my wife she came down and then they wouldnt let us both up because she didnt bring down her id. We came from our room what more did u want. I almost had to call the cops to let me go get my stuff out the room the security gaurd did nothing but stand there in fear. I wit was my wifes anniversary and we didnt even get a chance tp eat our 150$ room service because how terrible our night went. Dont stay here at alll might be a nice place but thats how they sucker u in

This is not a normal Hilton property and definitely not a 4 star hotel! My room wasn't clean so I had trouble sleeping because of allergies. The parkade was poorly designed, so hard to navigate into and around in (plus they charge $35/night for it, which is ridiculous). The lounge staff were brutal and ignored me. I sat watching the hockey game for 25 mins and they walked around me. My shower's shampoo was empty. Lots of other little things that make this a cheap hotel that charges too much. I had to go to the lobby to use the only microwave and go to the bar to get ice. I had to use the stairs and couldn't use any of the 3 elevators. Go to a Hilton Garden Inn instead. Similar price point

Beautiful place but there was a lot of homeless everywhere beggining for money sleeping outside etc

Kind of sketchy neighborhood

Great place first time there big rooms nice bar and restaurant. Close enough to downtown to walk around