Overall Ratings & Reviews Hampton Inn and Suites New Albany Columbus

The young lady at the desk on Saturday 3/15/25 was so helpful since I was having a problem printing. I did not catch her name.

Very clean. Nice staff.

We booked our room the day of and when we arrived, we were told our reservation had been cancelled. We did not cancel it and they had no rooms available. We had to go 20 miles away to a crap hotel that had an opening. Called Hilton customer service when we got home and were told they likely overbooked and then cancelled our reservation…would have been nice to know that before 11pm when trying to check in. The crazy thing is that they still charged us $420 for 2 nights! Took multiple phone calls to get any money back and even then it wasn’t the full amount.

Hotel is in a quiet location. All new buildings/hotels and Fast food locations including a car wash. The hotel itself could use a could clean/paint job of the halls.

Staff was pretty friendly, very good with getting towels and etc needed for room. Breakfast was okay at dining. Beds were comfortable and bathroom and showers were good.

The only thingbi didn't like was all the litter around the hotel

The food.

The door knob looked like somebody tried to break in and the toilet seat was extremely loose.

The area was nice, room was clean, but the bed was very uncomfortable. I can say i won't be returning.

Staff was very friendly

A very nice Hotel, clean, well equipped room I would stay there again

This is my go to business stay. Room is always ready and clean.

Goodnight

The staff was honestly incredible. We travel a lot and the staff really stood out here. Friendly attentive and so kind. The bathroom has peeling wallpaper and all three bottles in the shower were broken so we were unable to use the shampoo, conditioner and body wash provided. The location was perfect, the pool was clean and breakfast we delicious.

Everyone was friendly

Very nice and clean

Nice room. Great staff. Breakfast was average.

Constant smell of weed in and near lobby. Door locking system not working right. Had to get re-keyed daily

Don’t wish to comment further. Area is fine and easy access to freeway

The best