The only complaint was the TV. After fiddling with it and reading the instructions, it was difficult to get the TV to work. After calling a technician, it turned out to be different from the instructions. It's surprising that a hotel of this class has such a complicated MATV system, and not many guests are able to handle it. With a slight change in the installation concept, technology now has many options. For guest convenience, press on, select a channel, and it's done.