Unfriendly staff. None of the desk staff could string together more than a single word for any question and none welcomed us when we arrived. They just grunted and stared at their phones. Great looking room, with a wonderful view of the waterfalls. Horrible breakfast that resembled the kind of things wrapped in plastic you'd find at a 7-11, not a hotel charging $450 per night. In sum, this is a very expensive motel, and not a hotel worth recommending or returning to.