Overall Ratings & Reviews Palais Khum

This is the second time that I have stayed here and was not disappointed. The location is excellent as it is just off the main road and easy access into the centre or outside. The hotel itself is clean and luxurious. We stayed in the the junior suite downstairs this time and it was clean and quiet. The bathroom was spacious and clean.

The place was very clean and beautiful decorated. The manager was extremely helpful. He took his valuable time to help us. Very happy with the place and can’t say enough about the customer service we received.

Friendly staff

Service was exceptional, the Riad itself was a welcome slice of quiet in the otherwise hectic medina. Very comfortable and also excellent location.

My husband and I booked this hotel for our 20th year anniversary. It is an amazing place and the staff is incredibly friendly. Very clean and we had everything we needed. The front desk staff helped us book excursions and those wre also wonderful. The only thing is that there are no phones in the rooms to call the front desk. Our first night I was freezing because I didn’t realize there was a heater in the room. That was my bad. Also, it is a bit hard to find the front door because the main entrance is in an alley but that is the case with all the hotels in Marrakech. We had the most amazing time and felt incredibly safe walking at very late hours in Marrakech. Can’t wait to go back.

Superb location. Lovely room. Personable, helpful staff. Good generous breakfast. Delightful roof terrace on which to spend sunny mornings. Remember to look at shops nearby the hotel. Not all the good stuff is in the souks!

Great staff!

The location was great. Very pretty hotel, friendly staff. Air con in rooms could be much cooler.

The Riad is beautifully decorated and the rooms are a great size. The staff couldn’t do more for us and made us feel so welcome. Great location for wandering and exploring the main sites in Marrakech.

The hotel is in the old City and not accessible by car so transfering luggage can be quite challenging. It is also a far walk yo the souk gor shopping and dining. The premises are old and kept in very hood condition. The service is excellent. The restaurant was delicious. Very charming. The indoor pool was beautiful.

Absolutely loved it. All of the staff went above and beyond to ensure that our stay was perfect. Would most definitely recommend.

Wonderful! Better than we expected! Very good value for money the service was so brilliant, staff were so friendly, rooms were massive and well met and super clean. Would definitely recommend

It's a hidden surprise. Right in the old town within easy access to the souks yet away from the crowds. Would definitely stay there again.

Beautiful Riad with spacious rooms and wonderful decor. The staff are very kind and helpful with the surrounding area. The room (royal suite) was comfortable clean and huge. This place is definitely recommended but I would suggest eating out. The food and service in the restaurant was not good.

Very good

Very peaceful, tasteful design and decor, staff very friendly and attentive in an area of the medina a bit quieter as it is closer to one end. Some areas like our step down shower and some common areas need some sprucing up, but overall a very positive stay.

Everything was good about my stay but staff working there made my stay very special

Exactly the experience we wanted, this Riad delivered on every level. From the moment we stepped off the plane we knew we were in great hands. The taxi was waiting and one of team met us to direct us to our accommodation. We had a suite, our room was big, clean and just perfect. I cannot exaggerate the level of care and attention we received. We also used the Hammam in the Riad

A small little palace of ur own with a lovely terrace and a indoor pool

Great customer service. Fantastic location. I really enjoyed my stay at Palais Khum!