Overall Ratings & Reviews The Gate Hotel

Its a lovely hotel. Only hotel that gave me complimentary water. Breakfast buffet was fabulous. Staff attended to me promptly. Rooms are neat and big and the ambience is very welcoming. Only issue is the distance. Its located along the highway on the outskirts of town. I cant say its worth the distance (1hr 30mins from town) but its a lovely hotel

Friendly staff.

There was many mosquito

Colazione povera e non buonissima. Camere pulite e comode. Posizione comoda.

Property pictures and reality differs. Rooms are old and their upkeep has been not up to the mark.

It’s a budget hotel with a nice lobby and good restaurant. The rooms are spartan and the beds are small, hard and low to the ground. The shower is good.

I was not expecting the hotel to be between petrol station and highway. Expensive rides by taxi to town.

Old. Bit dirty. Rooms are big and somewhat comfortable. The location is next to a gas station and a truckers stop.

The dining staff were horrible. Took 20 minutes to order and 20 minutes to get bill. ZERO personality.

Not close to any amenities. Pricey taxi costs to Florence. Rooms were clean. Breakfast was very good.

The Hotel is a Budget hotel in a good location, Clean and the restaurant is great for Breakfast and Dinner. Free parking on site as well!

listing shows that the hotel has AC, but it wasn’t actually working. When asked, the staff said it’s not working for the whole hotel and asked me to open a window. I followed their advice and opened a window, only to be bitten by mosquitoes. Also, I’m pretty sure someone smoked in the bathroom as I can smell it the moment I open the door

Rubbish hot room Not being able to turn on ac Had to open the window and sleep and got bitten my mosquito’s. Will not stay here again

Convenient location, close to airport and then the city. Very good breakfast. Excellent service by front desk

The room was great, clean and tidy. The ladies at reception were very helpful and gave us all the information we needed. The food was very nice for the price. However the service in the restaurant was poor. There was a lot of staff not doing anything and only 1 lady appeared to be doing everything. We could see one of the waiters was making guests feel uncomfortable by standing over them having only just been given the menu. When I asked for a desert menu I was sent to get the bill-granted this may have been lost in translation. We felt rushed: my partner had finished eating but I had not when staff came to take her plate, I saw this was common on all the tables with customers having a similar reaction to us. The process of paying seemed messy and unorganised and extremely customer reliant rather than relaxed as you would expect at a 4 star hotel. None of the staff were wearing coherent uniform which again-took away from the whole dining experience with one waiter wearing what appeared to be joggers. It seemed disorganised, rushed and overall not a pleasant experience. Like I say though, for the price, the food was good.

We had ants in our room and no wifi service

This hotel does not have proper management as our room is taken by someone else when we arrive and they had to send us to another hotel which has even no water cup provided in the room. There is no promised parking space available as a result of this change and we need to have our money refunded!

Found many insects in the room.

Beaware they say you dont pay but I paid through expedia.com Never called back to apologize

The hotel and the room were overall good. It could have been a little cleaner in the lobby, it looks a little run down. The dining area was nice. The bar area was cute. I wish there was a pool! My biggest complaints were that the safe didn’t work so I was not able to lock anything in it, and the location of the hotel. It’s about 20-30 minutes via taxi into Florence. I didn’t realize it was so far away when I booked it.