Service with responsibility But if the book must be confirmed in writing. For reservations call to confirm the order. But day to stay Check back room busy. I feel bad for 3 makes the first officer to refuse it. But according to the evidence, and not of us. He was responsible authorities to resolve the situation by staying in a level equivalent. Commend that are responsible for it. If you come across a situation like this, it's often not enough. I travel frequently and book through the web as well.