Overall Ratings & Reviews Hampton Inn and Suites Richmond - Downtown

All good

All good!

The tv didn’t work and the water in the room was scolding hot. Wouldn’t stay again.

Overall nice stay, kind of hard to find the lobby for check in.

Other than miscommunication for checking in early everything was fine. The front desk person told me to call morning of reservation and ask for check-in early status it was based on availability. So I called at 10:30 am and the front desk person advised my room was in cleaning status and would be ready for early check-in in about 1 hour. We had to be in line by 3pm for an event so I wanted to check in by 1pm but we held off and did 2 pm check-in still early but not that early. We got to hotel and the front desk person said room isn't ready and he wouldn't be able to give us a timeframe but could be another hour. I told him the front desk person this morning said it'd was already in clean status and would be ready by 12 and now it being 2pm I'm confused. Front desk person stated he's the only one that's been at the front desk all morning and he would never say that and it's based on availability but then he checked the system again and now our room is ready now. So we got to check in early but there was a little back and forth confusion. Parking is easy scan hotel key and let's you park in the garage conveniently for a $25 fee each day. Great location tons of restaurants in the area and easy walk to the amphitheater.

Granted early check-in! Convenient to concert amphitheater. Courteous staff!

Bathroom curtain has as mold on the bottom

Understaffed and didn’t have the suites we booked

The hotel was conveniently located but the air conditioner had to be manually set and was noisy.

Property was old, cleaning was terrible - hair clumps in the bathroom, toilet seat had hair on it, tub dirty, bed had hair on it like animal hair and the bed was indented like someone had been laying on it. Carpet had stains, fridge exploded my cans of seltzer water I had put in there because it was too cold in the fridge but couldn’t turn the fridge temp up. Staff ran out of linen. Pillows didn’t have pillow covers and then the pillow case, they just had the pillow case.

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Convenient to the Allianz Amphitheater. Tight city quarters at entrance. Parking ok. Room was good. Clean, comfortably bed. Worth a stay and a shower after a hot sweaty concert!

The rooms are large and comfortable. Breakfast was good!

I reserved two queen beds but was given a king. It worked out fine, though.

Room very nice, beds are a little firmer than I like but fine. Amenities are good, roof top bar is nice but wish they had a little more drink options

Good hotel, breakfast was just ok

The staff was kind and pleasant.

No hvac and fridge had rotten food

The building was hard to find and there were two separate lobbies with minimal staff, so it made check-in confusing. The elevators were run by a system similar to an iPad and it didn’t relay when some floors were out of order. It made parking an ordeal. And our AC was busted and even after asking for maintenance, it was never resolved. The staff was polite and the rooms were spacious and clean, but the overall experience was lacking.

The hotel was quiet Staff was friendly felt very safe with the doors locking after a certain time and having to use the key card to get back into the building kept unwanted drift raft out which was nice unfortunately the lobby was not air-conditioned properly and I was not informed about the upstairs barn restaurant in balcony being under construction prior to booking.