Overlooking back of hotel, noisy air conditioning unit and street lamp very bright. Bedroom outdated but staff very polite and helpful

We stayed at the hotel 1 August and there was a powercut at midnight. We were next to the stairs door which banged all night as the lift was out of order. No sleep, no water next morning as pump out of order due to no electric and no breakfast. Power cut not the hotel’s fault but no refund offered and no answer on phone since. Poor customer service.

Stayed at this hotel many times but this time there were issues. On arrival we were upgraded due to my husband‘s birthday which is very nice and everything was going well until we went to bed on the evening and the electric went out. It was still not on the next morning. Due to this, we had no running water so we had no toilet facilities or shower which is really unacceptable for a hotel. even the emergency lighting went off in the corridors and staircases so it was quite dangerous getting downstairs with no lights, people were using their phone torches to walk down. The staff were lovely and kept apologising, but at the end of the day there were no basic facilities in the room. We left at 11:30 and the electric still wasn’t on. It really spoilt our stay not being able to have a shower or toilet facilities.For something as serious as this, you would expect some sort of compensation but none was offered.

The rooms and the part of the hotel we were in were very dated. It felt like we were in a 70s business conference building rather than the beautiful hotel you see at the entrance and lobby. While the room/bed was comfortable enough, there were a lot of parts that hadn't seen a duster in a while. The room was very hot and noisy, being over an external aircon unit probably didn't help. Location was good, a 10-15min walk into the centre.

This is such a friendly hotel, the staff are warm and genuine. It was such a pleasure to stay there. The facilities are good, air conditioning would be nice in the bedrooms, but that's not essential. The evening food offering isn't great as the only choice past 5pm is the restaurant or room service. The evening restaurant menu is over priced and lacks variety, sadly. It would be good if the bar meals could be until 7pm because unless you want to go to your room you need to go out to eat. There were a lot of pizza deliveries which is a shame. Oh, and a dog only area in the lounge would be good, sitting next to someone's smelly dog is not nice.

Super stay at this wonderful hotel..immaculate room with everything you need..Very polite staff who go the extra mile.

Very nice hotel - great location for central Harrogate. Amenities very good but our room was very warm and we needed the fan provided to be constantly running. Staff were lovely and helpful.

Check in was good - nice touch would have been to have offered a free upgrade OR reduced rate upgrade. Had this been offered then I might have been more open to have taken breakfast or evening meal. Great location and parking convenient. The room while clean was dated and lacking extras. I had to go down to reception to request a pen. Saying that staff were great generally - Fabio was brill and a guy who was working first thing in the morning.

Friendly staff, lovely spacious room

Booked for a 2 night stay to be told that I have to pay £15per night for an extra bed. Which I had no choice but to pay. On liaising with Expedia who are unhelpful as I would have expected a refund of my £30 contacted the hotel who said that i had requested it when the had called me! This is an outright lie as I have never received a call from them. Integrity is everything, as such I will never book here again or use this service.

Birthday trip

I had a lovely large and comfortable room. Beautiful dining room and a nice breakfast. Friendly, helpful staff. Would recommend and stay there again.

The hotel was very appealing on arrival, parking was very good and reasonable, staff on arrival was excellent Declan was very approachable, friendly and accomodating.we throughly enjoyed our stay, breakfast was very nice and lots of choice. We would definately book again to stay.

the building is beautiful but the rooms were very dated and in need of upgrading they were clean but fixings need replacing especially the bathrooms.

We chose the Hotel due to the close location of an event we were attending. Expensive for one night and to had to pay parking and breakfast on top. For the amount we paid i would have expected to be able to order a poached egg at breakfast. It was your standard help yourself buffet. Staff were all lovely and friendly. Room was classic looking, clean and had a double shower. Bed was a little hard but I slept well, helped by the blackout curtains. No pool, no mini fridge. No plug sockets by bed.

Very last minute, Staff couldn’t be more helpful, definitely coming back next year!

The bedrooms are very comfortable and well appointed. The restaurant offered an interesting menu but meals took far too long to reach the table and were disappointing. We ate in the bar on the second evening and received much speedier service. Parking was very convenient and all staff extremely friendly and helpful.

Pleasant hotel in easy reach of Harrogate centre and other towns in North Yorkshire.

Great hotel, beautiful inside, plenty of parking.

Perfect stop off while travelling south from Scotland. Family room for 5 was perfect and very comfortable