Overall Ratings & Reviews Renaissance Properties - 21 & Chestnut

When we arrived at the address given in Expedia, we were told that 1) the address was incorrect 2) they didn’t allow short term rentals (we reserved for the weekend) and 3) we would need to contact the renter. We tried contacting him but he never answered. So we never actually checked in. We ere turned away at the front desk.

Henry is nice and friendly. I had a problem with the couch bed and he nicely let get the other apartment at no charge. So we ended up with two apartments. I will definitely come back and I strongly recommend. The apartments are very clean and comfortable

Location is great and condition of apartment is good. I would suggest adding a microwave and a kettle. Also the wi fi was difficult to connect. Overall great price.

We

Overall I was pleased at my stay. My apartment was clean & attractive, & convenient location-wise. I was nervous about the negative reviews. But I was able to communicate via text voice. They were responsive & up front about when they were not available. As some reviewers mentioned, I was assigned a different apt from my original place. Honestly it didn’t matter to me because I didn’t pick it based on a specific unit (more concerned about the location). New Location was fine. A little confusion about getting in but was able to call/text and got instant response. I paid more than normal because it was a busy weekend in Philly and hard to find availability. So I was disappointed that it didn’t have at least a serving or two of coffee and was missing some other things. Luckily I brought some Starbucks Via and made it work. I think the description was misleading—-maybe because it was on Hotels.com. The description said it had a restaurant, spa, a gym, and a business center. I think there was a Renaissance hotel close by…was THAT what they referred to? Because this was a condo and had none of those things except the nearby businesses. So read carefully but also read the reviews. I had read about the $500 security deposit but was taken aback at sending it through Venmo to an individual. I only just checked out today so it’s too early to say whether I get the deposit back. I have no reason to think I won’t. I liked the place.

Location great. Clean. Had everything I needed.

The place was already rented to another party, and it took us over an hour to figure it out. Communication was poor. Refund our money!

This place is a scam. They try to charge for extra things after booking and refuse to provide access unless you pay an extra $500.

The property manager is a scammer. He baits and switches, which is what others have warned against. He told me at the last minute that the property was not available and offered a refund, which he is not issuing. Stay away!!!!!

I booked the room for 3 days, the original place I booked had problems so they dicides to offered me another room. They have no parking, I had to pay valet parking next door $50 a day. At first everything looked good till i notices stains on the sofa, the bathroom and the master bedroom had no working light bulps. The pots were dirty and the coffe maker had mold. I had spent what I had for those three days so I had to stay there. I also made a refundable deposit of $500 that was supposed to be refunded back to me after 2 days after check out. It's been about 3 weeks and I haven't received the deposit and I tried multiple times to contact the owner but they've decided to ignored me.

The room was not clean

Only spent 6 hours here because the first day of the trip the room was not ready and we had to be sent to another hotel across the street it was definitely nice but the next day we had to pack up and move again the second day of the trip I couldn’t use the room until after 3pm this is not a hotel but an apartment it reeked of fresh cut onions it looked like a rushed clean still dirty (kitchen) no soap or even bottled water, living room tv did not work, I spent 30 mins trapped in the lobby because no one was at the front desk and I wasn’t instructed to use a key fob for the elevators I was buzzed up initially, while my 7year old was stuck on the 13th floor.

This is a scam please don’t stay here.

I loved the view and the location.great place to walk around the city or go to public transportstion. My room had to be changed due to past visitors but i was pleased with the assistance in the transistion. They even gave me a nicer view of the city.

I was actually only there 9/26-9/28, but it was a beautiful, comfortable accommodation in a great location

Perfect size for one or two people. Manager was very communities and accommodating. The room could have been cleaner and the general build of the apartment was a little claustrophobic at times for a man of my size (6’3”). All in all a good stay.

Overall, this was a good place. The location was great. It is probably a tad small for two regular size people (queen bed and the futon is small). But it served the purpose we needed and very convenient. If you want to stay in the city and do not need frills, then this is a good place.

I loved this apartment styled hotel room! It basically is in the heart of center city. Which means easy assessable to restaurants and stores. I’d definitely recommend anyone to book this hotel.

We booked this location and was moved to a nearby apartment due to broken toilet. Unclear whether new apartment was worth the same amount. In the replacement apartment there was very wet floor in bathroom when we arrived. Host only communicated via text and asked us to send ID via photo. He brought up that smoking in the apartment incurs fines on three separate occasions which was over the top considering neither of us smoke. Apartment was comfortable and clean otherwise. Air conditioning was great. Location is pretty good!

Terrible noisy,hot,they charge 125 for cleaning 700 dollar total for 4 nights I also got bed bugs from the place absolute dump crack house