Overall Ratings & Reviews KL Hotel

The staff were great and helpful. I left my laptop charger but the staff helped me get it back in short amount of time. The location is OK but there is a lot of music around the area at night. The room was a bit small but clean and well maintained by the kind staff.

Aircond turn off every 1 hour and cadar tak tukar kalau stay semingu bau la tahi ,mereka tak housekeeping bilik.

The TV is not working. The staff said due to the bad weather but it was good weather entire day.

Not good service , charge people with so much expensive

poor hotel with broken service and broken toilet door

noisy neighborhood and in the middle of the night, my next room neighbor make noises. they were shouting, quarreling and arguing. I didn't get a get night sleep. definitely not my choice for future.

The stay was actually just okay. The room smells musty. And the karaoke sound from nearby building is too load till couldn’t sleep well.

Just good and soon will stay there again

Very poor services.. Everything need to do by yourself.. Examples sejadah prayer need to collect at reception counter

Hope the staff can improve their service, not friendly. Free parking is nonsense (get your parking ticket at counter nearby). But, the accommodation nice and exactly same in the picture provided

The hotel is very comfortable, but it was just smoking in the room 😭

2 times I came to Labuan and booking same hotel. Why? because the hotel is clean & comfortable. Next time I visit Labuan and will booking the same hotel too.

The hotel is clean and tidy. Just unfortunately there is no makeup table, no tired lifts to go up the stairs. And no iron. If it's all there for me 5 stars.

The room was a bit small and loud cause its near to the bar/karaoke shop next door.

Great hotel with very strategic location located in town area. Comfortable, clean, affordable and best service from the staff. Just a reminder that they will request RM100 deposit upon check in. This is a smoke free hotel. 😍

The Receptionist was rude and rude.

Very smell hotel noise and rude customer service.

Clean and very comfortable room even up the stairs. Hotel policy prohibiting guests smoking is very good and the hotel does not smell like cigarettes. Best for families taking kids for holiday.

Bad policy hotel. Rude management and bad attitude. Extra charge , just for dirty blanket that I have use. Hardly not recommend this hotel. Please boycott.

Towels are exposed to little dirt and not permanent color. Charge RM 30! 😤