Overall Ratings & Reviews Barcelo Ourense

Great service in the city center.

Buen servicio, amables.

Black mold in the shower.

Will return again.

Lovely staff, ideal location and amazing Halloween decorations!

Excellent

Probably the worst checkin we have ever experienced. We arrived after a very long journey to be treated with rudeness and disrespect. The receptionist raised her voice with unnecessary peremptory demands off us including one to copy our booking with you and e-mail it to the hotel! When we finally drew the line on this nonsense she resiled and promptly withdrew her demand….this lady made us feel that she was doing us a favour to allow us to stay in the hotel..a most unprofessional performance throughout. This is our first time to have to complain about a check-in.

Beautiful experience

Rather expensive but nice hotel with excellent staff. I didn’t try the breakfast so cannot comment on it. The hotel is a bit out of the way with about a 20 minute walk to the train station and a 15 minute walk to the main square but it’s in a safe area.

A wonderful hotel to stay in.

A beautiful hotel in the heart of Ourence.

Staffed very friendly. Bed super comfortable. The room was a little cold and not very cozy.

Room is inconvenient for 3 adults. Bathroom is super modern but open so no place to dress. Had to use toilet room for that and when showering undress in shower and throw stuff on floor.

very nice and central location, clean hotel and good breakfast

It’s fine

Good location and great Breakfast choice. Wardrobe sliding door is a problem and floor dusty sometimes as you can feel it when walking around with out slippers. Toilet and wash area not private.

Fantastiv area and amenities offered with reasonable price

Compared to other hotels in Galica trip, this hotel was difficult from beginning to end. It is overdesigned and impractical, the car parking tight and requiring ringing bells for entry ( not swipe). The breakfast was the worst we had in Galicia with hard eggs and a mediocre selection for which we had to make a "covid" reservation despite it being not busy..no other hotel required this. Check in and check out took a long time and asking to stay a second night required a call to Argentina for a club rate which was in the end the same or more than our on line deal with Hotels.com. We would have had to pay 10 euro each for a queen bed room our room had 2 singles pushed together despite their being no privacy for showering as the bathroom was open to the room. Lights hard to reach from bed and side tables too low, too small and difficult to reach. Positives incuded good linen and pillows, amenitites and a kettle in the room.

A good stay, comfortable room, good breakfast

welcoming staff, good location, very clean, quiet and very comfortable room