Hotel Playa Caracol

Explore Hotel Playa Caracol
8,2
Very Good
From 542 reviews
Cleanliness

8,4

Room Comfort

8,6

Location

9,0

Service and Facilites

8,0

Traveler Reviews Hotel Playa Caracol

Number of reviews per page
20
40
Top reviews
Cindy
icon-Family
Family
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

On Expedia it was advertised that there was a full spa with manicure and pedicure available. This is incorrect information.
Carmen
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast is good. Room is very nice and clean with ac working perfectly. Staff is very efficiency, friendly. 10/10 I recommend this hotel for family w/ kids or couples. Nice place to relax.
Tomas
icon-Business
Business
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good value
Omar
icon-Business and Leisure with Children
Business and Leisure with Children
8,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Jorge
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

It was nice and clean place, pillows were too hard, place is far from main places
Patricia E
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Rosario
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The room wasexactly like the picture, very clean. The view to the beach was great.
Charlee
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Andrew
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Moises
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
ROSA
icon-Leisure
Leisure
6,0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Needs an exterminator!
arturo
icon-Business and Leisure with Friends
Business and Leisure with Friends
6,0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Jacqueline
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
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Eva
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 161 week(s) ago

Hotels.com verified review

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Alonso
icon-Business
Business
6,0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Wendy I
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

El hotel bastante limpio, la comida excelente y los empleados muy amables.
jesus j
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

mosquitoes in the room
Juan
icon-Leisure
Leisure
10,0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Nice place
Gerardo
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

The location and the close to the beach
Diana
10,0
/10
Reviewed 227 week(s) ago

Expedia Group verified review

Nice hotel. Great views of the beach!
Number of reviews per page
20
40