amazing place for a family with small kids or elders. 100% satisfied.

The property was great

The flat is supposed to be non-smoking. When we arrived the smell of cigarette was overpowering. We had to contact the office to tell them and although they eventually send somebody to clean, the excuse was that the previous clients were smoking without permission!!! Very disappointing. The internet was of very poor quality.

No staff, but everything worked fine as stated. Nice amenities. Tv with youtube

Great location lovely flat

Location is great, and the place is clean.

Quietest place I’ve ever stayed in a city, in a lovely area. Very clean and comfortable. Would definitely stay here again.

Duvets not real, otherwise good, not much natural light.

Issues with the air conditioner making excessive noise

Really enjoyed our stay. Power outage across Madrid and staff on site carried my 20kg suitcase 5 storeys to the apartment. Also was so understanding when we made error with check out. Phone support was excellent too. Highly recommend 😀

Only negative part is the virtual front desk. Other than that place is good

Do NOT book at this venue. Management is completely disorganized. We ended up standing in the cold and rain while being told that we had not paid for our reservation. Ended up checking into another hotel across the street.

Huge space and great location

The apartment had everything you could need and was in a great location. The sound proofed windows were wonderful and allowed us the quiet we needed! So much space if you need it! The only critique I have is that the washer/dryer is not great, didn’t wash the clothes thoroughly and the dryer took 3 cycles to dry the small load I did.

Great experience! Will stay here again when I return to Madrid. Very centrally located and clean. Felt very secure as well.

Convenient, appliances worked, digital makes is easy

Communication and access was just as described. Accommodations were quiet and safe area on Luchana. Only small concern is you should put a label on the door to the street level flat to match the reference provided in the check in email.

This property is clean, walking distance to the center, nice neighborhood, it has AC, washer machine. The dryer does not work fast as it is part of the washer. Nice cafeterias around. Madrid is not clean. Garbages on the street everywhere

Clean spacious apartment very conveniently located.

Property was clean