Staff were amazing-very friendly and helpful. Swimming pool needs attention. Some of the tiles and rubber edging is hanging off.

Over priced food thats is horrible

Review Title: Exceptionally Clean, Convenient, and Perfectly Located I recently stayed at the DoubleTree by Hilton Stoke-on-Trent and was thoroughly impressed. The hotel was exceptionally clean throughout, from the lobby to the rooms, which made the stay feel comfortable and welcoming. Parking was easy and hassle-free, with plenty of space available, which is a huge plus when traveling. The location is another highlight — there’s lots to do within walking distance, including shops, restaurants, and local attractions, making it ideal for both leisure and business stays. Overall, this hotel combines Hilton’s signature comfort with unbeatable convenience. I would highly recommend it to anyone visiting Stoke-on-Trent.

Room was lovely. The gym equipment was old and broken. I chose this hotel as I use the gym daily. 4 out of 4 cross trainers were not working correctly and very poor quality. Dissapointing.

The bathroom door did not close correctly and we had to wait 30 minutes to be seated for breakfast. When we finally was seated there were no plates, cups, glasses, the coffee machine did not work and there was no food left. We had to have breakfast somewhere else as it was so bad. I complained to reception who said that they would refund the breakfast charge, but I am still waiting for the money.

Yes very good service most enjoyable

Rokm was lovely although the showerfloodes the bathroom

Great customer service and facilities

We had a lovely stay and the room, restaurant and pool were all lovely. The staff in the restaurant in the evening were exceptionally lovely. We had a slight problem on check in due to a mix up with another family of the same name staying who had been given our room in error, however check in staff were very apologetic and quickly sorted the mistake. We got our room within 30 minutes along with complementary drinks vouchers.

Lovely room

Stay here every year for our annual Alton towers trip! Had a bit of confusion with the booking as kids were left off and hadn't been booked for breakfast but reception sorted it quickly upon check-in. Only problem we had was with the heating, we were out in the cold and rain all day and when we got back to the hotel the heater was off and the thermostat on the wall didn't work so we were all a bit cold. We called reception and they did turn the heating on manually but only for an hour and then it went off again. Would have been nice to have a working thermostat in the room so we could control the heating ourselves. Not sure if this was just a fault on our room or if they're all like this. Other than that good stay as usual and will be back next year!

Great choice of breakfast, fresh and hot. The children loved the choice

No heating in the room informed front desk they brought up a heater that did not work either and then when we came back from breakfast the heating was turned on, told front desk about this I was then informed that it’s all timed. Maybe managers should adjust the heating

I have stayed at Double Tree Hilton properties many times and usually enjoy the experience, but this visit to DoubleTree Hilton Stoke-on-Trent was a complete disaster. We chose this hotel due to its close proximity to Water World, where we had been to celebrate my sons 13th birthday. On arrival, we were told there were no signature cookies because staff were “too busy” – a small gesture that sets the tone, but it never happened. Our first room flooded within minutes of using the shower, with water seeping into the bedroom. We were moved promptly, but the new room had smaller beds than booked, making for a cramped and uncomfortable night. Dinner was equally disappointing. The half-board allowance policy was unclear and unfair – our 13-year-old was treated as a child despite the children's menu stating it was for children aged “12 and under”. I questioned why my son wasn't given an adults allowance and was told it was down to the information provided by Hotels.com. My chicken chow mein was fiery hot and inedible, covered in red chilli, and the hot desserts were served stone cold. Staff acknowledged the issues and tried to rectify them by waiving costs of some drinks and desserts, but by then the experience was ruined. They did send more hot desserts to the room but we'd lost our appetites. Despite some efforts by staff, the overall stay was stressful and far below Double Tree Hilton standards. We checked out as soon as we could and will not return.

Staff friendly, pool cold at first otherwise okay other would of been 5 star apart from the start and booking in, very busy had an event on, anyway got the keys and when to room, keys didn't work so had to leave family at the door, when back down, told that keys didn't work, got new key cards when back to door cards work, someone was already in the room, when back down again and found out that given wrong room number for the 3rd time back up to correct room and correct number and all works. Other than that excellent, no apology from staff or manager.

Hotel was lovely from rooms to dinner to breakfast and the leisure centre was great also to unwind for a hour or two. Only negative was i got a cocktail that's costs £10 odds and it was just a basis drink in a half pint glass was not worth the money but otherwise was fantastic we stayed for 2 night's as went to alton towers for the short 25 minutes drive was perfect for us plenty places to eat besides Hotel as well which was handy when u have kids and the want a burger king or Macdonald's. X

The hotel had a very relax atmosphere even though it was very busy. Staff were helpful and pleasant. The room was perfect for our family and very clean. The pool was also clean and a nice space to chill out. We will be back.

Room clean and comfortable, gym/spa lovely, breakfast over subscribed, had to wait 15mins for a glass/cup/plate, and very limited vegan food, apparently had ‘run out’ of vegan butter and sausages, also hash browns and mushrooms cooked in butter.

Lovely hotel. Had a 2 queen bed room. Great size, comfy, iron provided and fans in wardrobe. Safe in the room too. Had breakfast and it was really good. Nice hot selection and cereals, some fruit and pastries. Pool is small but pleasant - if you have kids I would just suggest checking swim times. Some times are adults only and these weren't shown on the handout we were given at check in. Lots of parking at £7.50 a day. Near to retail park, bowling and cinema. About 20 min walk into town. Staff were really lovely in all areas of the hotel.

Bedroom window was broken meaning the room was very cold, room didn’t feel very clean as bedding had hairs on it, staff all very pleasant and public areas very clean and welcoming