Overall Ratings & Reviews The Hideaway Hotel

Staff were fine, but they never replied to an online request for a shuttle from the airport. Rooms are big, AC works, but mattrass is very thin and the shower had a very low pressure. Ok for PNG standards. Convenient place

Close to the airport, clean and convenient. I was there for two nights as Air Niugini cancelled my flight home from overseas twice!!

We have stayed at Hideaway several times in the last year. It's definitely one of the older hotels in Moresby. The beds are clean and comfortable for the price. The bathrooms are run-down, but functionable. Some of their showers leak constantly, but you only need to ask for maintenance to come tighten the fittings. Last time we stayed, we asked the housekeeping staff to clean the fan and aircon as they were both very dusty. They did so happily. The biggest benefit is the pool to us, which is kept clean.

The rooms need to be renovated

Cost for rooms is equal to PNG experience and expectation. Like a lodge or motel in Australia. Not 3star hotel Love the staff. Friendly and helpful. Love ambience Room service lady was awesome and i had clean sheets towels, water daily. It would be great to have papuan food on menu please. The shower curtain needs cleaning in Room 101 and fridge frosts up and leaks. These are 1st world problems..... am booked in again. 😃

Overall very good and friendly service

Delayed attendance to issues, especially with room items such as TV settings etc.

No in room coffee/ tea provided. Had to chase them for airport pickup had to wake them for airport drop off. Food awful in general a terrible choice

The confirmed booking was NOT received by the hotel either on Sat or Sunday and my friend, Tracey Yawing was refused her Accomodation at the hotel, this is not good enough and is very bad service, I expect a full refund.

Great location, older property, could do with a facelift over a few years would be a good idea

Think very carefully before booking this property. The place is a dump and the management are unprofessional clowns. The pool is a giant green slimy swamp. The first room I was in had no hot water and the shower was just a trickle, although the sink in the room had only hot water. The bathroom door auto locked when shut and needed maintenance to come open the door with a screw driver or housekeeping to use a key. A K75 lamb curry consisted of exactly 5 large mutton bones with barely any meat on them. The butter put out for breakfast was rancid and the staff didn't know/couldn't tell/didn't understand. They were unable to generate a correct account on two occasions from reception. On the Saturday night the property was over run with loud fighting drunkards and despite numerous security nothing was done. There was a large noisy fight in the pool area around 1am At 6.45am on Sunday the pool area was littered with empty beer bottles and sleeping drunks including one who was barely dressed. Leaving my room at 6.45am I was harassed by a drunk holding a beer who could barely stand up, security removed him only after i complained. At 6,45am a young drunkard was "pretending"to play the piano (very badly) in the breakfast buffet - hardly a peaceful eating environment- he was apparently the "directors nephew". This place is a disgrace to PNG and is not somewhere any international traveller would want to stay. Pay the extra to stay in a decent property. This place is a dump run by clowns

I have stayed here at least 4 times, and have never been disappointed.

My room was dirty please check rooms before guests arrive and the bathroom mats were dirty haven't been changed. also the smell please clean rooms

Great area, staff are friendly helpful people and I wish to go again

Big room and clean. However you can see and hear whoever's in the bathroom. Should be closed off instead of the wooden windows

Really tired, disappointing hotel. Really, really poor food. No change at the bar. No pickup at airport (had to call). No free wifi - paid only (cheaper to get your own SIM at the airport). Don't waste your money.

firs room had leakage from updatirs near the bed, second room had no covering or curtain to block view from the bedroom to block off bath romm and toilet. The water in toilet kept flowing making difficult to flush out waste, had to use another water tap near by

Great friendly staff. Clean room. Pool side room very spacious. Bath and walk in shower. Cant wait to return.

Nice hotel but the bed was uncomfortable. Many mosquitoes inside the room. Kindly people and good prices

Just 1 night. Convenient to be so close to the airport and have a shuttle bus service. Also convenient for us to have dinner and breakfast there, which was ok, except with limited choices. In a very large room with ambience of former glory and old-world charm. Enjoyed a quick swim in the pool in the morning. Quite disappointed that there was no internet access though. Advertising said it was available in the foyer only and free. There was also a display on the front desk saying internet available. But when we asked for the password we were told that it hasn't been available for a long time because of issues with the internet supplier. A little less old-world charm in that respect would have been better.