Overall Ratings & Reviews Haven Inn

When we got there we were greeted by the staff they were very helpful. A few down falls are there is no vending machines or ice machine also the beds are not as comfortable but for the price not overly bad.

Condition of the building is horrible. It's never been renovated and looks different compare to picture. The recommended price should be 30$ pet night max.

The room (#7) we were assigned was quite dirty. It smelt moldy. The shower walls were slimy and the shower floor grimy. The faucet leaked. There was an outlet with no outlet cover - exposed wires. We complained to the manager who offered to switch rooms and showed us room #10 which was cleaner. When my wife lifted a corner of the mattress to look for signs of bedbugs (something we do in every hotel/motel) the manager immediately said that’s it and asked us to leave. He refunded our $100 damage deposit. Expedia refunded us 1 nights stay, but we still paid for 2 nights accommodation we didn’t use. The manager’s quick switch to ordering us to leave makes me think he was hiding something ! Stay clear of this motel! We are in our 70’s, have travelled extensively in Canada and Europe and Hawaii and never had a problem and never been treated like this.

Visible Stains on the bed sheets, hair on the bed and shower floor. The chair in the room was half broken. But hey, ya get what you pay for. Service was lovely but the room was below average. AC worked good though!

Comfortable bed and helpful staff. Good to have parking space outside your room.

It's a an awesome place & location for my work,when iam in town all good 👍 💯

Office staff gentleman was great. Everything was clean and quiet.

The owner was very rude, very degrading, I felt like I was being watched all the time. They got upset that I was in my teammates room as there is “no visitor” policy which is fine but he came in aggressive and rude and demanded me to leave not knowing I was just down in the next room. Mansplaining things as if I’m a child. My door was unlocked when I got back (I always check my doors before I leave) but everything was there.

Overall, I got what I paid for.

Dirty with hair and stained bed. Refrigerator dirty with hair. Management belligerent. $100 deposit required to experience this awful hotel. Stay away

It was great , the staff was super nice, the guy from reception showed us to our room and showed me our parking spot, the room was nice and clean so was the bathroom, wifi worked just fine for the moneybi think this is the best place that you can get , definitely recommend it

The owners were friendly but the rooms were poorly renovated.

The pillows are so bad

Managers are so respectful and politely. Rooms awesome and clean for the price. Definitely refer to friends and social

I had a room booked. When I arrived, my pet wasn't allowed to stay. When we made arrangements for my pet, I was told the room was taken and I could not stay. I have left a voicemail to get reimbursed the cost of the room, but have yet to hear back.

The location and setup were fine, but I had a mixed experience with the management. One staff member was helpful and assisted with the check-in process and paperwork, which was appreciated. However, the other woman—who appeared to be the owner—came across as quite pushy and made the interaction feel uncomfortable. Her approach was more stressful than welcoming, which took away from the overall experience.

Overwhelmed smell of paint fumes. I couldn't stay in the room more than 5 minutes. Didn't use the room at all

Nice and cozy

The lady at the front desk is very nice and the room is very clean

This motel is in a lovely part of Hamilton. It has a beautiful garden and is across the street from a beautiful cemetary with very nice walking trails. The rooms are clean but basic, with comfortable beds. Good location for driving to Ancaster, Tiffany Falls and other points of interest.