Room was clean and a good price. Just what we needed for a night to see a concert in town. The guys at the front desk are very nice & my deposit was returned promptly. Parking is included and lots of space. Will be back whenever I’m in Hamilton.

The staff were very nice! We had no problem checking in/out, but we would kindly recommend that you have feminine hygiene products as amenities, and maybe some water in the fridge. We had to order these things separately. The bed was very comfortable and we slept well. Overall solid experience.

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The staff was amazing, Ken was really friendly and helpful. The room was extremely clean. The atmosphere of the whole place was very queit and relaxing. The price was great. I would definitely stay here again and recommend others to stay here also.

Very clean

not what was advertised and dirty stained pillows and bed.it was disgusting ,and a ripped cover , i did not stay, i didn"t want to get bugs from this place.

Excellent customer service, clean rooms and lovely overall ambiance.

The staff were friendly and helpful.

Staff were very nice and helpful

Room was not good

Excellent clean room, friendly staff

Yes

Room was freezing! Even with the heat at max the floors were still ice cold

Room was clean and staff was very friendly.

TV slow to turn on. Cable box barely operates. Other than these 2 small items I was very pleased with the improvements being made and overall the experience was positive.

Firstly heater is not working properly in the room and then they don’t have tv’s remote. No dustbin in washroom like disgusting. Apart from that in morning they didn’t remove snow from parking lot and they ask us to remove snow. Literally such a bad customer service.

Heating system didn’t work well, room was freezing cold and front desk was not able to help , I had to ask him for an extra blanket. The second night of my stay no running hot water in the shower. Absolutely uncomfortable, I won’t be coming back

There is a a bed there

Staff was courteous and the room was clean, perfect for our little weekend get away! Thank you

Room reeked of cigarette smoke.