When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay. The staff's reaction turned the experience for us. They listened, they remembered and helped us move to a room that was according to our expectations. There was no follow up required, everything was seamless. They showed us the cleaned room before having us move. On the next day, they followed up by asking if we had a comfortable stay and according to our liking! The hotel has otherwise clean amenities. Our kids loved the swimming pool that had multiple depths catering to all ages. The kids had a good time at the activity center as well. The breakfast (and dinner) spread was amazing! The staff, especially Rocky, was super friendly. The chef paid extra attention to my father-in-law who had special food needs and customized the menu for him. All in all a highly recommended place. I will come back.

First thing first, the staff, ambience, reception and welcome is outstanding and no doubt it is a world class facility. Special mention to staff Anwesha, Tomas and Dheeraj. You guys are awesome in what you do!! I have stayed in many properties of Hyatt in the past and always experienced the best hospitality experience but the Hyatt Centric, Goa need to pull up their socks to match up with the other properties of Hyatt. The so called 5 star Hyatt Centric has a very slow internet service which keeps dropping off every now and then. The alley to the room emits some pungent smell. Our complaint of bathroom door never got attended to and the basic iron press that they provide in the room looks like that they gotten it from a free market. I believe the GM at Hyatt Centric should atleast visit those room inventory once a month. I don’t know how true it is but I was told by the front desk staff at Hyatt Centric, Goa that they have a policy of changing the linens in the room once in very 3 days, to be that’s something weird.

Decent property. Good Location.

Hotel is clean, very friendly and polite staff, great location, great atmosphere. Lot of options for breakfast buffet.. good quality food. One thing need to beware of all the taxes get added on the foods you order. Very good hotel for the families. Overall fantastic stay!!

We had a leak in our bathroom causing constant flooding in the bathroom. They tried to repair it by putting tape on it. Took 3 nights for them to finally move us into another room. The 2nd room had a loose shower head, which fell onto my son's head causing a bump. They came and tightened it slightly and it fell again causing more injury. They failed to clean our room a few days, which left us having to use dirty towels constantly.  When providing towels, we kept having to call down for them to provide towels as the house cleaning kept taking them and not replacing them. They did not provide bedding for the sofa bed, when I called for it, I had to set it all up myself. The hotel was under renovation, they we drilling and banging until 2am for the first 2 nights until I complained. 

Good for family

Unorganised for breakfast, very noisy at night

Clean room and friendly satff

Our stay here for 15 days was exemplary, I struggle to find any issues, but if one had to, there was one day when we had to wait 10 minutes with other guests for a table for breakfast. The room itself was cleaned both regularly and on demand. Room amenities were faultless. The standout feedback we have after this vacation, was the excellent staff interaction, they really go all out to meet your needs!! Thanks Guys!!!

Car service entry, room upgrade, check-in counter

The hotel overall was spotless, the service was second to none at meal times. A big thank you to all of the staff for looking after our big group

Staff was awesome very helpful always ready to help. They work so hard for service . So empress by staff.Food was good.

A very special thanks to the staff. Wa t to thank Raghunandan, Abir, Muskan, Anwrsha and sous Chef Gaurav Singh. These are the people who make Hyatt what it is. The most amazing customer service ever.

Room was clean, staff very attentive, amazing place to stay definitely recommend. A big thank you to Suvarna, Sachin and Abhishekh for making us feel very welcome.

Hotel is clean, room servive is excellent. Food options are good. Rooms are okay.

Staff were good. Room needs more clean ups. Amenities were good. Restaurant staff was not much attentive.

Staff very helpful

I was very sick the day before I cancel and send them a document of doctors paper and they don’t want to refund any part of my money back , bad for business

Rooms

Staff were super helpful, food was excellent, room and amenities were very nice and clean!