IS

Iwan S.

Staycation

10,0

/10

Reviewed 2 day(s) ago

Strategic location in the city center.

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S***o

Business

9,4

/10

Reviewed 1 week(s) ago

Yes, I feel fresh when I stay here, because there are good spa facilities.

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Y***i

Staycation

9,7

/10

Reviewed 3 week(s) ago

The location is close to the mall, just cross the street, at night you can still hear the sound of motorbikes. The bathroom is a bit slippery and the shower water is a bit small. The drinking water in the room is taken from the dispenser in the corridor but it runs out. Everything else is okay. baguuuuusss.

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y***a

Leisure

7,1

/10

Reviewed 3 week(s) ago

I waited too long for check in. It's on 7 pm, should be on 2 pm.

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B***n

Staycation

8,1

/10

Reviewed 3 week(s) ago

Check-in schedule is 4 hours late, AC in the room is having trouble. Standard breakfast menu. Needs improvement according to the claim of a 4-star hotel.

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Accommodation's Reply

24 May 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Best regards, m revy GUNADI. Front Office Manager

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G***t

Leisure

6,8

/10

Reviewed 4 week(s) ago

The bedroom door is not good, it is difficult to close. The bathroom leaks right above the closet, is it from the toilet closet water above it (hi hihi dirty). Suggestion: to maintain the image of the Mecure Karawang hotel, this room should not be sold first, before it is repaired. But I am not discouraged to stay here again.

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Accommodation's Reply

24 May 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Best regards, m revy GUNADI. Front Office Manager

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Hanantya H. S.

Business

9,4

/10

Reviewed 4 week(s) ago

The location is strategic, on the edge of a major road. The hotel's location is near the culinary area. The breakfast food is delicious.

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Accommodation's Reply

24 May 2025

Dear Mr./Mrs. Hanantya H. S., We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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Elin H.

Staycation

10,0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and fast. Access is close to cafes and malls in the city center

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1 people find it helpful

Accommodation's Reply

24 May 2025

Dear Ms. Elin H, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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R***a

Staycation

9,0

/10

Reviewed 4 week(s) ago

Breakfast was delicious and varied. The room was quite small. And there was a leak during heavy rain. But the staff quickly changed the room to a non-leaking one.

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Accommodation's Reply

24 May 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Best regards, m revy GUNADI. Front Office Manager

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SR

Siti R. f.

9,0

/10

Reviewed 5 week(s) ago

I deliberately ordered it far in advance, but when I checked in, the waiting list was long, from 3 pm to 6 pm because it was all full. When it was evening, I arrived at the check-in place and there was a smoking room. When I entered, oh my God, it smelled of cigarettes. Luckily the employees were friendly and patient, but the room smelled of cigarettes. Poor kid, and luckily I got a view of the KCP mall. I was a bit disappointed but it paid off.

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Accommodation's Reply

24 May 2025

Dear Ms. Siti R. F., Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager

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F***i

10,0

/10

Reviewed 5 week(s) ago

the hotel staff is very friendly

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Accommodation's Reply

24 May 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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U***N

10,0

/10

Reviewed 6 week(s) ago

All good hospitality and as always, like my second home, being served by a friendly staff.

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Accommodation's Reply

24 May 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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A***s

Leisure

9,4

/10

Reviewed 7 week(s) ago

welgyuutt rekomendet u stacation dan liburan

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Accommodation's Reply

24 May 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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h***a

10,0

/10

Reviewed 8 week(s) ago

Fun, strategic location with mall.

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Accommodation's Reply

26 Apr 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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A***i

Staycation

9,1

/10

Reviewed 8 week(s) ago

Hotel staff is friendly. Facilities are okay Room cleanliness is still lacking, noise from outside can still be heard into the room.

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1 people find it helpful

Accommodation's Reply

26 Apr 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager

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A***e

Staycation

9,7

/10

Reviewed 8 week(s) ago

Hopefully I will have good fortune, staying at Mercure again.

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1 people find it helpful

Accommodation's Reply

26 Apr 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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N***a

6,7

/10

Reviewed 9 week(s) ago

I've stayed here several times but this last experience was different from before. The hot water wasn't hot, and a cockroach passed through the electric kettle when I wanted to use it. Please pay more attention to the room maintenance.

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Accommodation's Reply

26 Apr 2025

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager

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NA

Nadya A.

9,1

/10

Reviewed 9 week(s) ago

Overall good and comfortable, and the location is very strategic in the city center

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2 people find it helpful

Accommodation's Reply

26 Apr 2025

Dear Ms. Nadya A, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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d***e

9,7

/10

Reviewed 9 week(s) ago

Hotel located in the center of Karawang city. Easy to go anywhere.

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Accommodation's Reply

26 Apr 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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D***a

Staycation

9,7

/10

Reviewed 10 week(s) ago

The hotel staff is friendly, strategic, the food is varied and delicious.

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Accommodation's Reply

26 Apr 2025

Dear Valued Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager

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Overall Ratings & Reviews Mercure Karawang

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