Overall Ratings & Reviews Hilton Garden Inn San Antonio-Live Oak Conference Center

Convenient

I would have given a 5 star…but I couldn’t connect to the WiFi..I have stayed many times in Hiltons hotel and never an issue. The steps hotel provides didn’t work, I called front desk couldn’t help, called the number in case you have issues, was on hold for 20 minutes with this guy and he never came to the line and Hilton phone line was very staticky I had to use my cell phone…So I couldn’t get work done…Room was clean, comfortable beds, large room and bathroom, hot water and cold AC…walkable restaurants. Staff guys were more polite than women.

the staff was wonderful, helpful, kind, friendly. I thought the accommodations were very comfortable. the only problem was the large crack in the ceiling above the window. I was told there was a work order to fix it. room 302. Thank you.

It was fine. I didn't like the overwhelming stench of bleach on the bedding. Made it hard to sleep. The staff was very polite and accommodating.

Hotel was within walking distance to restaurants and shopping. The rooms were comfortable and safe.

Remote would not turn TV off. I notified the front desk on checkout. Resolved issue by setting 30 minute sleep timer.

Not as expected

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Front counter staff level of service was suspect. Some were great, some were dismissive, at best. Coffee not replenished in my room twice during service. I had to go downstairs to get more coffee for my room.

Very comfy, clean, and an awesome staff! I’ll be back 4 sure!

This is a clean and safe place to stay. The staff was great and the room was clean, updated and comfortable. There are several convenient businesses nearby (Starbucks, Dunkin, grocery, Home Depot) that made it a great base of operations for some business in the area. It's a little loud due to being near busy roads, but not terribly so. The convenience factor makes up for it. I will definitely stay here next time I have to be in San Antonio. It's also not too far from the airport.

Great service. The beds were so comfortable. Quite area. We will stay again

muy limpio excelente servicio lo recomiendo

I was surprised that we had to pay for our buffet breakfast, which normally such hotels are complementary. Having to pay $13.99, for what I would normally receive as complementary with similar buffets at other similar type hotels. I don't know if this was a time occurrence at this particular hotel are other Hilton Garden Hotels like this one, if so I won't be making reservations at these hotels in future. My room was fine, the overall service was fine. There were other restuarants near by which were reasonably priced, so I went there for my meals. Thank you,

Upon arrival we noticed only 2 bottles of water for the coffee maker, I went to the desk and asked if we could get 2 more. the woman at the desk told me to grab a couple. When I started to leave, she said (in a loud voice) stop you need to pay for that. Our account was charged over 7 dollars for the 2 bottles. I also mentioned that we only had one chair for 2 people on a 5 day stay, asked if we could get the other one. She said it would be taken care of. As we were going out the next day housekeeping was in the hall and asked if we needed cleaning, towels, water, etc. asked if we needed to pay for the water, she told us no that it comes with the room. At the front desk, CHRIS RODMAN (different desk clerk) said he was not aware of the chair problem and said that he would take of it. Less than 15 minutes later we had the chair. He is an all-star employee! Window shade was broken, could not be raised had to use binder clips to hold it up. I could tell you more, but it would take too long.

Very clean, comfortable hotel. Breakfast was a bit pricey.

Lucky was the very best!!! She was so kind, personable and made you feel right at home. She made the stay very enjoyable. Many thanks to her and her love for our dog Luca as well. I hope she is greatly appreciated at Hilton she knows customer service!

I really enjoyed our stay and it was in an amazing location to everywhere we wanted to be. Thank you!

Very clean

Great place to stay and great location. Front desk supervisor luckey had the best customer service attitude and made a welcoming check in. The room was clean and loved that the rv had my name on the welcome screen. Lol