8,6
Very Good
From 290 reviews
Cleanliness

8,6

Room Comfort

8,4

Location

7,0

Service and Facilites

8,6

Traveler Reviews Kaptan Hotel

Number of reviews per page
20
40
Top reviews
Maryan
8,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I got there as I reserved see view but provided pool view and it was the almost lower level of pool which you feel everyone can see inside your room and for a solo traveler it might be a boring room but the reception first insisted I did not reserve see view ( I charged more by this site for that room ) then when I insisted the helped me to change the room and thanks alot to Mr. Hassan for this kindness. The beds are old as you might feel the springs while sleeping. There were some roof repairment in 6 AM ( drilling ) so it was so odd ! Breakfast is such surprise (very nice and continental) . location is great . Just a quick note: if you get the safari tour in that area tell them to write whatever they say , I do not eat meat and chicken and the guy told me the will have fish in their food picture also shows but they just give a piece of chicken. also they dropped me off the jeep almost 15 min walk to my hotel
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raed
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Big recommendations very nice hotel
Mandy
icon-Leisure
Leisure
10,0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

My second time staying here. I was allocated room 502 on the fifth flloor as requested. Check in was super quick and I was able to get in earlier. I did have a few teething issues with my room. The mini fridge was hot and the lightbulb in the bathroom was blown. The lady on reception (I didn't get her name) was helpful, apologetic and promised to get this sorted the next morning, which she did. I did have other issues. The shower had some leak in the ceiling and was pouring on the bathroom floor. Other bulbs had gone, but I didn't report this. The room has a beautiful view of the harbour but this can be quite noisy at night. Minutes walk to restaurants, supermarkets, castle, and beach. The breakfast being the highlight. Excellent choice for all tastes. Always potato of some description, meat, and beautiful vegetable dishes on the hot items. Breads, muffins, fruit, salads, nuts, dried fruit, yoghurt etc. Fresh omelette or pancakes made for you. Juices, but the fresh orange was extra. An excellent stay as always, I will be back again next year.
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Florin
icon-Business
Business
8,0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Good for transit
Dorothy
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Excellent location and beautiful views over the harbor.
Meris
4,0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

We booked a double single bed fpr 2 days, we arrived and dthey gave us a room with 2 single beds and said all double bed rooms were booked even tho we made reservation for that room 3 months in advance. Recepcionist was rude and refused to offer any compromise. Given room was very old and dirty. Shower was full of mold. Breakfast was limited and they are charging extra for orange juice
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Nasreddin
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Location and seaside view is excellent
Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 132 week(s) ago

Hotels.com verified review

Apart from the weather our visit was very pleasant and would visit again
Emad M
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

My stay was excellent
JURINAH
8,0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

Overall it’s good. Just mini bar not cold and no air conditioner inside the room it’s not function could be not in used. Can’t sleep well because very hot.Breakfast everyday same for 4 nights over there.
Trach
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Location: 5☆ there's no better Hotel in Alanya for location, you're within walking distance of every bar, restaurant, nightclub, shopping outlet and views like no other, if you're a family with young kids? I wouldn't recommend being here if you're offended by loud noise. (Anyone who says different is wilfully lying to you and the opinion should be disregarded) Food: Food has improved vastly since my last stay here and as a chef myself I know what good is and what's not, breakfast is what you come to expect in Europe as a whole (Continental, Pastries, Egg Station with medley of fruits/yoghurts) Pool: The pool is what you can come to expect in this location (Leans on the small side) but it's more than ample, it comes with a bar where you can get drinks and order food both of which are excellent. Maid Service: The maids are always a pleasure to deal with and I'd offer some unsolicited advice to many a traveller who reads this...(TIP YOUR MAID EARLY ON) it doesn't cost the Earth & 100 TL goes a very long way and you'll never complain about towels or turndowns ever again. Reception: This has seen the biggest improvement overall, its far more professional and far more professional and far more easier to deal with than the last time. It was a quick check-in/out and we had zero qualms.
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Edward
8,0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Staff is great , front desk very helpful
Bilal
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Superb location, clean rooms and effective A/C. Free WIFI, use of a kettle and excellent sanitary facilities. Staff at the hotel are pleasant and helpful. Sheets and towels were changed on a daily basis and water bottles were replenished for use with the kettle. Amenities were generally very good with some minor room for improvement i.e., fridge not the best, flashing night light and one loose plug socket. Noise complaints highlighted in the other reviews was a non-issue for us. You could only hear people if they were making noise in the corridors. I would highly recommend this hotel and would not hesitate in booking here again in the future.
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Verified traveler
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 182 week(s) ago

Hotels.com verified review

Basic hotel in a not bad location. Offers a good base with no frills. Pool OK. Would use again if in Alanya.
Ahmad
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

Overall the property is excellent from location, to staff,... My only issue was the wifi internet it was not working or very poor connection
Saed
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

Good location
Rosita
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Situated in a very good area, opposite the sea and lots of bars and restaurants around. The room was nice, however, could do with a bit more space and a more comfortable bed.
mohammed
icon-Leisure
Leisure
10,0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

Excellent property in great location. Reception friendly and helpful. Breakfast was great but staff at restaurant need more customer service training (zero English) and one of them needs to wear his mask properly and sanitize tables after every use.
Ahmed
8,0
/10
Reviewed 205 week(s) ago

Hotels.com verified review

All was grest, friendly staff, great location, wonferful breakfast, clean room with amazing view. The only minus was the Wifi connection. It wasn't working properly .very slow and cuts off all the time , takes a very long time to reconnect again n and cuts off again after few seconds.
Viktor
icon-Leisure
Leisure
10,0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

Nice hotel conveniently located. Helpful staff. Mattress needs improvement.
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