We waited around ten minutes after ringing the bell to get our key to the room no one to be found place was dead then finally got key room very out of date the tiniest tv I’ve seen bathroom needs a good update also you wouldn’t believe the dust in the walls especially above the headboard there was actual hand prints in the dust on the wall made me feel like it was falling on me roof had some sagging where rain had come in too so definitely will not be recommending

The staff were all excellent. The hotel however is old, tired, run down and in need of extensive refurbishment. Our room was a sea view No17 on the ground floor, I was delighted to get a sea view but wished I hadn't old single glazed windows kept none of the outside noise at bay.We heard everything on the Friday night it was tolerable a bit of traffic noise and some noisy people but on the Saturday night it was hell. There was obviously a night club nearby and we had a steady stream of drunk, loud, screening, shouting folk constantly from 11pm to 3am due to the useless single pain windows we heard everything as if they where in our room.

Check-in was a bit chaotic. We arrived 20 minutes early and were asked to wait in the bar while our room was finished off. So far so good, but there was a change of staff and apparently they forgotvabout they forgot about us

No lift, lukewarm water, dining room cold, building shabby

The website was very misleading to start with. If you need to be charged for dogs this should be done at the time of booking and money collected along with the room charge. Then to be told that there was a charge for parking, which is not advised on your website. The whole place looked very tired and smelling musty. Whilst I asked for a ground floor room I didn’t expect to open my window to the bin area. Mislead on arrival about the food menu although to be fair the food served was good. Couldn’t bring myself to have a shower when I seen the state of the drain (I have photos of this ).certainly wouldn’t recommend the place to anyone.

Really good hotel and staff

Hotel in need of upgrading

Very friendly staff, great location and breakfast.

Although hotel is a little tired in decor, it was perfect for our stay. We had a large, warm, sea view room which was great to watch ferries in and out. Great breakfast, hot and a good variety. Nice lounge to sit in evening overlooking port. Staff friendly. For us - a great stay and would return again.

All was good!

Was very disappointed, the photographs are deceiving. The hotel was grubby and in poor condition, threadbare carpets, water stains on ceilings, grubby carpet in bedroom, mould on windows, toilet bowl moved upon seating, lift was dirty with splash marks on doors. Only positive comment I could make is that the staff were friendly enough and breakfast was okay.

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Room and staff were fine. No issues at all.

Room was bad. Plumbing issues. Hot water was a trickle. Fire alarms going off on multiple nights with no direction from staff. No clean towels available. Breakfast was poorly cooked. Hotel in general in great need of repair.

I booked for 2 days and only stayed for one. The room had a dirty toilet, cobwebs on ceiling, no heating and I just could not stay any longer in it. I emailed them and said the room would need to be cleaned before letting it out again. Needs a full refurb.

We didn’t last 10 minutes in the room we were given , it was absolutely terrible, couldn’t shut window so it was cold damp wallpaper was coming of walls , bed was tidy it would of be luck if we both fitted in it , bathroom was very small , very dated indeed , we were both shocked , we came out and paint and wallpaper coming off walls coming down main stairs , spoke to guy at desk saying we can’t stay in a room like that and he wasn’t bothered one bit , and just said hum, I wouldn’t recommend anybody staying there it’s absolutely disgusting, we had to travel up to fort William to find another room , really should be getting a full refund, not happy at all with this hotel .

The breakfast was lovely . The didn’t have Scottish blended whisky only Irish twice we went in there was no bar person on

Great sized room with wonderful view. The staff were excellent. We had a slight problem with the bathroom facilities, however this was rectified with no inconvenience immediately xx

We liked the separate sleeping areas. Bathroom was very big. We struggled a bit with the shower but we figured it out.

Reception staff had poor communication skills. English wasn’t their first language. No parking available despite there being empty parking spaces. We arrived at 4pm. Heard raised voices from other disgruntled customers