When we arrived in Casablanca- we went to the hotel’s restaurant at 12:30 PM and told them that we had a tour at 1:30 PM and asked if the food would be ready right away and was asked for the food at 1:00 and was told the the food is ready. It was already 1:15 PM (45 mins of waiting) and no food came so we decided to cancel our order. Then they told us food is being drizzled now. We told them they shouldn’t expect us to eat the food in 5 mins for us not to be late for our tour. On our first night- the air conditioner was not working and we informed the receptionist about it. While we were out the following day- - they sent a portable heater to our room (looked like they wanted the room to be get hotter). When we came back that afternoon- the room was still hot. They told us to give the air conditioner an hour and it should be fine. In the meantime- they sent a technician with another heater. We told the technician that we need an air conditioner and not another heater. Finally they transferred us to another room on our second night where the air conditioner was working. However the TV was not working. We had to call the receptionist twice before they senta technician. On our third day - we left for our tour and came back at 3:00 PM with our room not done- bed sheets have not be changed and dirty towels still on the floor. Again we had to call the receptionist twice before the lady came to clean our room. Funny that the lady asked us to give her a good review in google.

Shady in my opinion .

Great service from the moment we landed we got picked up and the hotel concierge was really nice. The room was great. Overall I recommend ppl stay here

This hotel is very nice, huge, and extremely aesthetically pleasing. The rooms themselves are beautiful and well designed, making for a great first impression once you arrive. That said, the arrival and check-in process was frustrating. First, we had difficulty finding the hotel because it had moved locations, and the GPS directed us to the old address. This made the arrival stressful. Once we finally got there, check-in took quite a long time—we waited about 30 minutes before everything was completed. When we got to the room, it was lovely, but unfortunately one of the beds was broken. The staff offered to move us to another room, but the alternative bedroom was too small for our group. We asked instead for a replacement bed to be brought to the room. This process took far longer than expected. Despite calling the front desk multiple times and being told someone was on the way, no one arrived. I eventually had to go downstairs myself to follow up. In total, we waited about an hour for the bed to be brought up. Since this happened late at night, it was especially frustrating, as we were exhausted and ready to sleep but couldn’t until the issue was resolved. On a more positive note, the restaurant was excellent. The restaurant staff was friendly, attentive, and welcoming, and the food was so good that we ended up eating there twice. Overall, I would still recommend staying at this hotel because the property itself is beautiful and the rooms are very nice. However, I do wis

Staff super helpful, old hotel in transition process

Staff was friendly and helpful. Clean and spacious room, nice lobby.

Staff was friendly and helpful. Room and bathroom were spacious.

First floor, reception area is clean and beautiful, can't say the same about the room, outdated and smelly. Service was great.

Yes

Oh space, nice location and great reception area.

The highly professional staff whom provided wonderful hospitality. The dinning buffet is pricy but worth the experience. My room was spacious, luxurious, comfortable, quiet, and very clean. The Breakfast and Dinner buffet team (Mouna and others) made me feel like royalty each day. I cannot express enough how welcome I was way made to feel, from the front desk agents, to Saad/Hamid the concierge, and the dinning room team. This Hilton property has become my first choice in Casablanca.

The room was very nice and big. It’s too bad the bathroom didn’t have a fan.

Great aesthetics and service

I arrived with no plans and was thrilled to meet the team who did everything to make sure that everything i hoped for, happened and well! From Ramses who met me at the car to Sara and others at the front desk and Ismael, the concierge, EVERYONE was wonderful. I truly felt like the goal was to make my stay as unforgettable as possible. Ismael was able to help with transportation and my next hotel and little things like finding a charger. He is GREAT at his job, both kind and generous with his time. Yusef was the driver to Marrakesh and he was fantastic too, super accessible and responsive. He really went out of his way to make sure i saw what i wanted. My room was great, the hotel is beautiful and with the incredible service, I would HIGHLY recommend a stay at the Grand Mogador in Casablanca.

Thanks

The elevator breaks down, we ask for towels, and it takes over an hour to get them; we have to make multiple calls to get one answered. mismanaged hotel, we will not stay again and we'll not recommend it.

Pro: large rooms, safe inside, frig was good, large lobby and wide hallways, felt very nice, whatever you request gets delivered in 5 minutes, wry mice staff Cons: not enough garbage cans ( may need larger ones), no exhaust fan in the toilet area!!! Very embarrassing!!, need more cloth hangers

The front desk was great the room was nice, it is a large hotel, the parking is guarded 24/7 so I felt safe parking the car

Amazing customer service, delicious food, and a large beautiful room with a great view of the city. Wish I could have stayed longer. Looking forward to next time.

Great facility and has all you need for your stay.