Overall Ratings & Reviews Homewood Suites by Hilton Munster

Great place! Friendly and helpful check in staff, excellent room, comfy bed, quiet, very good breakfast, plenty of parking. Will stay here again if I'm back in the area.

The only thing my daughter asked for her birthday was to go to a hotel so she could swim. When I arrived, I had to sign a paper agreeing to no pool parties, and facilities were only for guests. When we got to the pool, it was obvious someone was having a party. Staff came in and saw the state of the pool area, but nothing was done. We ended up just sitting in the room half the night because it was so unsafe(30 peoplein the pool). Finally, around 8:30 at night, they sent security to break up the party. I know because I was going down to check if the party had cleared out and was down to see parents dragging their children in wet bathing suits out the back door of the hotel in 10° weather and bottlesof wine left behind on tables. We finally got to use the pool for about two hours before it closed, then got up early to use it again before checkout to find the pool had been closed for cleaning.

The staff were very nice.

The room I reserved was unavailable, however the staff was extremely accommodating and friendly. My issue was resolved, and my stay was very pleasant.

very nice very clean

We try to stay here with our two grandchildren whenever we spend the weekend with them. The king studio room is very comfortable with a large refrigerator, sink, and dishwasher. The complementary breakfast is kept well stocked. The indoor pool is fun for the kids, though they were disappointed that the "bubbles" in the hot tub weren't working part of the time. The maintenance man fixed it to work for a while. Staff very accommodating.

Did not get items that were requested

The breakfast was not to our liking. There was Luke warm coffee, greasy meat and 1 waffle maker.

Was really nice.

It was a clean and nice place

Very nice

Pricing of units is good, location to commerce is amazing, amenities are very good.

Staff was great. Kids thought the pool was small but it did the job. Breakfast was okay. Rooms were decent

beautiful and accommodating

I gave this hotel 2 stars because it had a nice breakfast and Wednesday night social. Everything else was terrible. Upon check in to our room there was food stained on chairs, stained couch, rip in the ottoman, finally found the dishes (that were dirty) in the dishwasher, a half roll of toilet paper for 5 people. Found out when we went to bed there was no extra bedding for the pull out couch. Called during the evening no one answered. Asked the room to be cleaned never cleaned. Had to ask for towels. Woke up at 5am with the toilet flowing over all over the floor. Had to request a bag (we had to put the toilet filled towels in the bag ourselves) for the towels and new towels. Was told they only had pool towels. No soap to wash your hands in the bathroom. No usual toiletries ie; hand soap, makeup remover pad. Garbage was never taken out. Guests from other rooms just left their garbage out by the one elevator since no one picked up garbage in any rooms. Asked to speak to a manager only to be told the manager was on vacation. Was not worth the money. Do not stay here.

I never stayed. Unable to make it

I’m not sure why people are giving this property a 10/10 because the hallway floors were dirty and my room was gross enough that if I wasn’t exhausted I would’ve cancelled my reservation even if I lost money. The only good thing I can report is there were no bedbugs. But the furniture was stained and old..like all of it. The bedding was this old sheet thin material that I’ve never seen and I had to put my clothes over me to keep warm. Things were falling a part and I didn’t even want to leave my dirty clothes on the ground because the floors were stained and just discusting. I won’t stay in anything less then 4/5 stars or 9/10 stars depending on the app..so I don’t have to deal with this kind of experience and this place has great reviews which I COMPLETELY don’t get.

Everything was wonderful except the kitchen sink leaked water ran all over the place …

Nice staff and property

Everything was nice the hot tub is the only thing it need to be cleaned it was dirty all n the water