Very clean hotel, staff went the extra mile, we had a couple of rainy days and the entertainment team made sure the guests were still entertained. Good selection for eating, very fresh and varied each day. Only negative if it even is one, there’s only one table tennis table and you have to go to reception to get bats and ball with an hour slot, tried on a few occasions but was always just missing out! Would make sense with how popular it is with family’s just to install another couple maybe inside? Over very pleased and will be returning.

Nice staff. Cleanliness

The restaurant staff, especially Alberto, were very good. They used to make veggie food twice a day for us. The only problem was that there was a very limited choice. T The restaurant opening times are late. You are not allowed free drinks in the sister hotels even though you have gone all inclusive. The reception staff were also very helpful. Evening entertainment also starts very late at 10pm. Due to this, the audiences were limited.

The staff were superb from reception to, the cleaning staff, to the activity team at pool side. Cannot fault them, fantastic all round. Hotel itself seemed I little run down. Quite a lot of things in disrepair or damaged. For example, the mini golf course is in desperate need of repair. There were cracked windows and boarded up windows. The kids play area outside the kids club was in bad repair. The biggest surprise for us was the amount of extra charges despite us being all inclusive. Most ice creams, drinks, snacks, towel hire, bowling and even two of the restaurants were not included in the "all" inclusive (staying at the Polynesian hotel). Not sure you can call it all inclusive if it's not all included. Overall we did however have a fantastic stay and a really relaxing holiday. Again the staff were superb and really engaged with us and our son. You should be proud of the staff you have there.

It was all very good

everything was good and staff are friendly and poliet

We enjoyed the look and feel of the polynesia hotel, it was clean, comfortable and well staffed. The shuttle bus allowed us to get to other hotels in the resort (Village and Riwo) as well as the water park). We made use of the hotel pool most and also visited the local beaches which were only 5-10 min taxi drive away which was also a good change in scenery. The activities and entertainment on offer at the hotela were great for children and adults alike as was the variety of the inclusive buffet food on offer. We only stayed 5 days but wished we had stayed longer.

Paradise for family vacation! Fun, great food, great service!

Vi är väldigt nöjda med detta boende. Vi hade all inclusive (perfekt när man reser med barn) och god mat från olika delar av världen serverades under veckans tema-kvällar. Detta hotellkomplex består av 3 hotell och vi bodde på det mindre av dem, Riwo - men med gemensam Beach club nere mot havet dit shuttle-bussen gick hela tiden. Antingen kunde man välja det lite lugnare poolområdet vid hotellet eller Beach club:en med fler pooler och vattenrutschbana, men med något stimmigare miljö. Städning av rummen varje dag kändes fräscht. Om vi ändå ska nämna en nackdel med hotellet så var det att solstolarna inte var fällbara, men en petitess i det stora hela.

awesomeness

Lovely welcoming hotel loads to do for kids room nice and spacious

It was amazing, we Stayed there for 1 week. Big room, much to do, and perfekt for kids. Big komplex.

Chambre avec literie très confortable. 2 grands lits pouvant accueillir 2 adultes et 2 enfants. Canapé lit correct, 1 lit de 90. Salle de bain propre avec baignoire et douche. Balcon avec vue partielle mer sinon parking. Propreté de l hôtel. Point negatif est la restauration mais en correlation avec le prix de la chambre qui n est pas élevé. Très moyen mais suffisant pour le petit dejeuner au vu du prix. Spa payant 15e l heure. Piscine exterieure fraîche. Pas profité des terrains sport. Trop loin pour y accéder.

Staff were great! Really good hotel

The apartemento was great with two balconies to the sea and a bathroom with a tube. The breakfast exceeded expectations.

Even our flight to your company is very poor , we had a lot of trouble about the flight schedule and changing flights without notice.

5 days wasn’t enough to stay in the hotel. My kids had so much fun. Love the foods and ambience.

Everything was closed

Lots of hidden charges You have to pay €15 per hour to use indoor swimming pool

Note that the property is out of reach and the nearby beach is not the best.