good

We loved the in room onset. It was very relaxing and calm. We were able to get a lot of rest during our 2 day stay there. Thanks.

Beautiful decor and food was amazing.

I saw some videos on YouTube regarding this onsen hotel and decided to try it. It is expensive, around US$ 450 per person per night. It includes dinner, breakfast and a private onsen inside the room. I had two friends sharing the room with me; the room is spacious and the hot onsen tub is outside on the balcony. The hotel does not have public onsen as every room has its own. The moment we walked into the lobby, the staff greeted us with big smile and courtesy and offered us the welcome drink and snack. We were given some yukata to select and the staff showed us to the room. The kaiseki dinner were so delicious and fancy. We got to choose western or Japanese style breakfast and also delicious. The services from all staff were first class and made you feel every dollar was well spent. The hotel is about 10-15 minutes by bus from the Hakone train station. The bus stop is next to the bridge and once you cross that bridge, the hotel is in front of you. It is very quiet and secluded from the busy train station. I highly recommend this hotel.

Liked the private onsen

Great personal onsen experience with privacy

Amazing hotel / ryokan. Very friendly staff with great amenities and dining experiences.

Wonderful staff, facilities, and dining in a serene environment.

Great resort. Loved the amenities, staff were very nice and professional. Food was very good and the teppaniyaki with Kobe beef was amazing. A great place to relax and be pampered. Thanks to all the staff they made our journey memorable!

This is our third annual time here, paused by covid. Generally easy to get there from train station via public bus. Massage is awesome, meals are delicious, amenities generous, best part is in-room private onsen w view of bamboo, other trees. Pricey but we splurge staying here

Perfect night out

It is worth the money!

Best staff

This was the best experience I have had with a hotel. Staff and service are unmatched, as well as their attention to detail and thoughtfulness. Room was clean and spacious and the private onsen was an amazing experience.

We had an amazing time at Kinnotake Tonosawa - the experience from beginning to end was excellent. The staff were extremely friendly and accommodating throughout the stay, and went above and beyond to make sure we got back to Odawara station for our Shinkansen reservation. The accommodations were top notch and the private room onsen was perfect. The multi-course dinner and breakfast services were amazing dining experiences and the chefs accommodated our food preferences. Highly recommend this property!

The property has some great points to it, top-notch facility, beautiful aesthetics, Bazar, delightful and very clean. The staff works incredibly hard, but also is challenged a bit, no bartender during the evening, hard to get dinner times, just some simple things that I think with proper leadership and management could be fixed. Clearly, the weekday staff seem to be more talented than the weekend staff, but they all tried very hard. I would recommend the hotel, but we also went during cherry blossom season, and the price did not match the value.

My partner and I had an unbelievable time at this hotel and it exceeded our expectations. The staff were friendly, attentive and kind. We truly enjoyed our time and plan to return soon! Shout out to Sei for taking excellent care of us!

Amazing and attentive service!!

overall enjoyable stay, the food is a highlight. There were a few hiccups with service along the way. If reliant on public transport to get there it can be a bit complicated. Only downside is the hotel is right next to a road and railway line so there is notable traffic noise (no different to any of the other hotels in the area). The spa services were 10/10.

Everything was fantastic, but recommend getting there by taxi and pre-book taxi.