This hotel has all the basics, generally clean, hot/cold water, quite a good breakfast buffet. It is also in an excellent location, around the corner from Kandy Lake and the Temple of the Sacred Tooth. But that puts it on a busy street full of stores and restaurants which means it is noisy until later in to the evening. The lower rating is for overall maintenance, it's rundown and could do with some care. But the staff are very friendly and responsive to requests.