Overall Ratings & Reviews Novotel Pekanbaru

Overall, it was good, but the phone in the room didn't work, making it a bit difficult to ask questions. The Wi-Fi access code wasn't provided upon check-in.

Everything was perfect, God willing, I will stay here again. Thank you, Novotel, for the excellent and impressive service. May Novotel continue to thrive and become even more successful.

The hotel staff was friendly and the check-in and check-out process was prompt. The hotel is strategically located near Ciputra Mall and offers easy access to dining nearby.

The hotel is clean and child-friendly, so if you come here, you must bring your family.

A comfortable and classy hotel for its service

clean, adequate parking, delicious and varied food, next to it is a mall, the hotel is highly recommended, only the price should still be able to compete with other 4-star hotels in Pekanbaru with the same quality... or should provide promotions more often to attract new travelers.

Will definitely stay here again

clean, location is close to the mall...food is also close

Novotel Pekanbaru Hotel service is very good 👍

The service at Novotel Pekanbaru hotel is very good.

The breakfast is varied.. spacious.. and delicious.. the swimming pool is connected to the breakfast room so you can watch your kids swim while having a snack..

Best hotel recommendations in DPKU.

Good good good good good OK OK OK OK OK

Thank you Novotel, my family and I had a very memorable stay to celebrate our birthday. At first, at 12 o'clock, we just wanted to leave our luggage at the concierge because it was not the check-in schedule, but it turned out that the room was ready, we were allowed to enter the room straight away and there was already a birthday treat from Novotel 👍 The staff service and cleanliness are beyond doubt, hopefully Novotel management will be more successful, and will be back for another moment.

I have a late check-in at 7PM. Book the King and No Smoking room. The front office said they only have smoking room left available and said there is no special request from Expedia despite I book through app. Then in a few minutes they said they have non smoking room for single bed but they can combine as a king bed.

Beyond expectations, at that price, it's not really worth it, like a room priced at 600. Add 150 more for breakfast for 1 more person because breakfast is only included for 1 person. Then the only room that is ready is a smoking room even though I brought a baby. I wanted to cancel but couldn't get a refund. It's really crazy

friendly staff and clean hotel, but breakfast is just okay. thank you

Bathroom 903 is clean. So far so good.

Bathroom 906 has small black caterpillars. Even after spraying them with water, they will reappear when they are dry. That is a sign that it is not clean enough.

Spacious room for the price, close to the Mall and Siak river tourism. Breakfast is very varied and close to the swimming pool. although the request was non-smoking unfortunately got a smoking room fortunately the smell was not felt.