Overall Ratings & Reviews Hotel Kaiserhof

All very nice

The staff was wonderful and very supportive. The property and room furniture needs to upgraded/renovated. I would not rate the facility as four star. The staff is definitely 5 star!

Public parking was close. Hotel is right next to police station, city center, botanical gardens, and museum/palace. Heart of down town. Lots of good food around the area. Property staff were nice and accommodating. Cleanliness was ok. Gnats (small flying bugs) near fruit in breakfast area was not pleasant.

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We chose Hotel Kaiserhof because we thought it would be only a couple of blocks from the Christmas market. Wrong. More like 40 feet. Service was outstanding, everyone was kind, informative and spoke excellent English. The room turned out to be a suite. Fairly spacious, modern and comfortable once these Floridians figured out the controls for hot water heat. Breakfast was the typical lavish German breakfast spread, plenty of everything. But the best part was the Christkindelmarkt, a totally different vibe from the international tourist town atmosphere of Strasbourg and Colmar. This was friendly, all local, not very big but a strong focus on local handmade products. Oh, and good festival food. And Gluehwein. And elaborately decorated stalls. And an appearance by Weinachtsmann himself, on a sleigh riding on twin cables 20 meters up! The kids loved it, including quite a few of the 70-year-old kids. A great experience!

Friendly and great team, perfect location, nice and clean rooms

Nice property, they also had complimentary drinks and snack in the room. Good breakfast included. A bit dark in the room as the windows were small with no view / ability to let in light.

The room was very comfortable, staff was friendly, breakfast was tasty with many options. The palace was at walking distance and we the subway was pretty much outside the hotel.

We enjoyed our stay in clean and spa ious rooms. Breakfast was great and staff were helpful. The only negative about our stay was bugs in breakfast area. I hope hotel finds a way to remove those bugs from breakfast area to make it perfect.

Very professional and friendly staff. Large guest room. Excellent AC.

Nice city hotel

Lovely hotel with fantastic staff. Couldn't be more helpful.

It was very nice except no air conditioning

Room was nice and big. Clean but noisy due to street outside. The reception phone wouldn't work and they wouldn't pick the phone up in the morning when I rang down from my own phone. Bit annoying, otherwise pretty good.

The room was acceptable, but it could have been cleaner. Breakfast was excellent. The hotel is conveniently located near a shopping mall.

Stayed here for a business trip. Hotel was fine, but I think for the price it can certainly be improved given the maze I had to walk through to get to breakfast, hair in the bathroom, and a funny smell coming from the back of the property from an inner courtyard (which was where my room was). Other than that all okay.

My husband and I liked the friendliness and helpfulness of the staff. the cleanliness of the room and the comfortableness of the beds Thank you

Très bon hôtel, agréablement situé, proche du marché de Noël, super vue de ma chambre. Très bon petit déjeuner. Bref je n'ai qu'une envie y retourner

Very nice hotel in the middle of the city.

All good 👍